Aegean Airlines

In August 2020 we booked an open ticket…
In August 2020 we booked an open ticket to fly to Greece from UK from in October of the same year and we were assured that due to the pandemic if we needed to cancel the flight we would be able to do so without a penalty and the moneys paid towards it could be transferred to flight in the future.

We went into a new lockdown and we had to cancel our flights and when I called to do so and asked for a validation back I was told that Aegean does not provide this service but rest assured when you rebook your flights the money paid will count towards it.

I recently called to book another flight just to be told that because it was over a year since the last booking the company would not honour the previous agreement.

I had no email from them let me know that this would be the case and when I had spoken on the phone with the operated I was assured of the opposite due to the pandemic situation.

I have been scammed!

The worst company. Stay away if you make a mistake and you realise it the same minute, then they never give you back the money and they charge you a ton of money to change the ticket. STAY AWAY. BETTER BOOK WITH SKY. It's the poor people night mare.

I am writing this review in order to express my disappointment for Aegean Airlines.
I made a booking through the website of the company, and I made a mistake in the dates. Fortunately, I understand my mistake in the next 15 minutes, and i called them to cancel my booking. They DENIED to cancel my booking without paying, and they did not accept a human typing error. I find it UNACCEPTABLE that for an airline company which is a not low fare company, to have such a strict policy, while all other big companies, they have the VOID choice (cancel free of charge in the next 24 hours). I TOTALLY NOT recommend this company.