MARIA E.

I am writing this review in order to express my disappointment for Aegean Airlines.
I made a booking through the website of the company, and I made a mistake in the dates. Fortunately, I understand my mistake in the next 15 minutes, and i called them to cancel my booking. They DENIED to cancel my booking without paying, and they did not accept a human typing error. I find it UNACCEPTABLE that for an airline company which is a not low fare company, to have such a strict policy, while all other big companies, they have the VOID choice (cancel free of charge in the next 24 hours). I TOTALLY NOT recommend this company.

After having made an online order through a website from abroad, i chose the DHL option over the simple method. HUGE MISTAKE. In that point, after having paid the hole amount of DHL, THEY DID NOT EVER INFORMED ME that for orders over 30$ NOT ONLY I HAD TO PAY TAXES but also to pay another amount for their services. Then after having made the order they informed me that my order has been stopped for clearance, and they informed me that i had to pay taxes WITHOUT INFORMING ME ABOUT OTHER EXTRA CHARGES. After many days i received an email that informed me about extra costs apart from the taxes BIGGER EVEN THAN THE TAXES. When i called them to try solve the issue and asked them what was all about, they just told me that was the mistake of their employe and "ok we are human and we do mistake and forget to inform you". I asked politely the supervisor to find a solution and i accepted to pay the taxes but not the other costs.

SUPERVISOR was fully unable to find a solution (even the employee was more helpful) and she consisted that it was not her mistake and can do anything. I am really frustrated about all my inconvenience. THEY ARE VERY RUDE AND NOT HELPUL