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1 Review by MARIA

DHL

DHL

6/30/17

After having made an online order through a website from abroad, i chose the DHL option over the simple method. HUGE MISTAKE.. In that point, after having paid the hole amount of DHL, THEY DID NOT EVER INFORMED ME that for orders over 30$ NOT ONLY I HAD TO PAY TAXES but also to pay another amount for their services. Then after having made the order they informed me that my order has been stopped for clearance, and they informed me that i had to pay taxes WITHOUT INFORMING ME ABOUT OTHER EXTRA CHARGES. After many days i received an email that informed me about extra costs apart from the taxes BIGGER EVEN THAN THE TAXES. When i called them to try solve the issue and asked them what was all about, they just told me that was the mistake of their employe and "ok we are human and we do mistake and forget to inform you". I asked politely the supervisor to find a solution and i accepted to pay the taxes but not the other costs.

SUPERVISOR was fully unable to find a solution (even the employee was more helpful) and she consisted that it was not her mistake and can do anything. I am really frustrated about all my inconvenience. THEY ARE VERY RUDE AND NOT HELPUL

MARIA Has Earned 1 Vote

Maria E.'s review of DHL earned a Very Helpful vote
on 9/6/17

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