I started order on the web but called directly and spoke with Jenna. She explained everything and helped me choose the appropriate unit. It's very helpful to have phone and live person to speak with that knows their products.
This is a very easy portal to use! Always has what you need & they ship very quickly! We've been SO pleased, we've instructed all of our companies to order their consumables from the website! Just can't be beat! And if you need help, their CS team is very knowledgeable & helpful!
Simply and easy to complete order. Surprised that the products received were made in China. I do not trust any of their products, especially now since they are behind the spread of the virus. If future products are made in China, we may be shopping elsewhere. Thank you.
Deacon Larry Jordan
Very satisfied with the ease of ordering and the ordered items arrived in a sturdy box on the date stated for delivery and to the designated office area during the specified times that it was open.
Thank you.
A great selection before we ordered, good help over the phone and with the digital directory provided to help me make a good decision for use in my dental office, fair price, prompt delivery and I was able to install the cabinet without any trouble. A smooth process start to finish.
I had a terrible time finding instructions for replacing the battery and pads. These instructions need to be included with the items. Although the change out was really simple, without instructions I was very concerned that opening the item would turn it on and I didn't know what to do from that point on. I ultimately needed to receive the fire department's assistance. Replacement instructions would have been most helpful.
Very fast service, staff are extremely helpful! My second order was delivered even faster than the first. They are so attentive and called to verify my timeframe I needed something. They were able to send me individual pieces of items to make up a large kit I needed, and allowed me to get the materials in time to teach my class.
Received letter with discount offer and I missed the exp date. Called and within 1 minute got a new code for same offer. Thank you so much.
Update: products arrived in opened and damaged condition. Installed product, tested ok, but still worried if there will be an issue when I need to use my heartstart. Wrote to customer service and they responded 'should be ok if tested ok'. I am not 100% at ease. Damage was most likely cause by UPS who refused to take my shipment back.
Fast & easy ordering. Customer Sevice Rep followed up promptly and courteously regarding a very short delay in shipping out the order because they were waiting for a shipment from their warehouse. This is a great place to order all your CPR training supplies!
First time on your site. Wished product info indicated how many of item/batteries were included in refresh pack. Subdued lettering usually means you can't fill in a blank, so kind of confusing. Also, did not have any "info" hovering to know what are psswd requirements.
Also, Upon arrival of the refresh pack, there was no instructions for replacing the batteries and what "button" to push to make sure the unit was reset (nor is the button on the equipment marked). I tried pressing the only known buttons 3 times before calling the technical support line for help. Though they were able to easily tell me what to press, it would have been better to have the instructions included with the order.
Great service by AEDSuperstore... They sent me a reminder that some of my AED parts were expiring and provided links to the proper replacement parts. Ordering was quick and easy, they followed up with e-mail notifications, and product arrived on time. Thanks so much!
First time using your website. I ordered the wrong supplies for our AEDs. Called and received a return authorization and shipped items back same day. Waiting on replacement order to be shipped once return has made it back to your company. Very easy process. Individual that assisted me was great.
Was notified part of it was on back-order, but order was shipped the following day. I appreciate that the time estimate was higher in case it took a while to get into stock--would much rather expect it later and receive it earlier than to be told a date and be waiting for another week or two after that.
My first experience with AED Superstore.com was extremely positive. Shipping rates were so much better than at other sites I visited but I was most impressed with the courteous staff and follow up. There will be repeat business with them!
This is the second time that I have used AED Superstore and have had good results both times. Yes, I had to wait a bit longer for this last delivery but with mask flying off the shelves around the world I only waited for about 2.5 weeks for my order to arrive. They told me this upfront so I was not shocked or worried.
Keep up the great work and everyone stay safe out there.
Shopping was painless. Delivery was quick and the product arrived in good condition.
Since my husband just recently was diagnosed with atrial fibrillation, having an AED
With fresh batteries and pads in good working order gives us peace of mind. Hopefully,
We will never need to use it.
Thanks for asking about business status (Govt.), that saved me a lot of time! It's my 1st time purchasing such a product so, I don't know about prices & it's not really my $ so, I'm not really satisfied nor dissatisfied about the price... it looks like the one we're replacing :)
Great customer service, phone calls answered promptly, product knowledge and very patient. We will continue to use your products and would highly recommend your company to others looking for AEDS.
Teresa B Thomas
During the ordering process, the entering the billing/shipping address part was giving me trouble, whenever I tried to change it/update it. Other than that, everything went without a hitch. Customer service called to let me know something wouldn't be available, and that another item needed to be switched, which was fine. The items I did decide to keep in my cart delivered quickly.
It has been wonderful. I ordered a set of AED pads from another vendor which arrived with 7 months left of a 5 year expiration. We are a small church but with an aging congregation and have owned the AED for about 10 years and never used it in anger. The other vendor offered a set with just over 2 years remaining. Ordering from AEDSuperstore I was able to speak with an employee who told me that they had just gotten some in and were shipping with an expiration date of July 2024. Just awesome.
AEDSuperstore has a rating of 4.4 stars from 5,607 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AEDSuperstore most frequently mention customer service, free shipping and coupon code. AEDSuperstore ranks 179th among Medical Equipment sites.