AEDSuperstore

The rate for both items I purchased went up while I was checking out adding an additional $6.30 to my price. I do a considerable amount of online shipping and have never had this type of thing happen before. After chatting with Megan online she informed me that you would honor the lower rate on both items. This is good customer service and I appreciate that, but it makes me a bit hesitant to order from you again.

Checkout would not allow me to use a PO#. I tried several attempts, and even logged off and back on. Error message kept telling me to change my shipping method, but only gave me one option, which was marked.

It was good today, but I have been contacted in the past and advised by your team that medical oversight is legally required even when it is not. I am somewhat hesitant to order again from here because I suspect I will get the same phone call.

I had to ask why shipping was so high for 6 pieces of paper and they made an adjustment. Person helping me via call was very pleasant after I said we would order from another company if shipping was double amount, which was standard, she said. Hmmm.

Website is clear and easy to navigate. Experience was satisfactory. Appreciate the option to select exempt from sales tax, and I understand if you need a copy of my Consumer's Certificate of Exemption.

Have been a customer for years. Always pleased with your service. Smooth transaction.
Excellent communication & fast shipping.
Appreciate reminders for replacing pads & batteries.
Always recommend you to my professional friends.

Ordering was easy. Please let them ship and arrive SOON.- This was well done. Adding the tax ID number for my school was easily done.

The face shields that I ordered were not individually packaged. Where they had rubbed against each other, several of them were scratched, distorting the view through them.

The hands on approach to customer service was impeccable. When I had a question (via email) I got a response with in hours sometimes minutes. I want to especially thank Scott for the care and concern shown during these unprecedented times.
Thank You
NK :)

Appreciate the survey to rate what features are of greatest importance offered at the beginning. Helped me to find what I was looking for quickly. Order process has been smooth so far. Loved the product demo video available on the site.

Ordering online was great and easy.

One thing I would recommend is to tell customers where to dispose of other expired items like the battery. Maybe you already do that, if so can you tell me what to do with them?

Extremely easy to order and to replace the pads. It also came in a timely manner. Thank you!

User friendly site, easy to place orders. Very please with prices, much less than I've found else where. Package arrived quickly and in great condition. Package was well protected to insure it arrived damage-free.
Very happy with store and experience. This was my first time shopping with them, but I'll refer others, and look to shop again.

Your company has been great ever since we originally purchased your product. The UPS man placed the box over the fence into the yard and our dogs opened the box and had a party with the merchandise. Needless to say I had to file an insurance claim but you sent replacement items quickly along with a small box full of dog biscuits. LOL. Thank You Wanda Bobo

Sale was seamless, and it was good getting the reminder that our batteries where about to expire.

The only question was our Tax Exempt status - I think we are all set, but I am not sure why I would be charged sales tax only to have it taken off my bill - seems like the online process should account for it.

Other than that, I had no issues.

I have in the past received excellent service and no problems placing my orders. Today I had to re enter my address 3 times and still was told it was wrong. Also, $20 for a 5 oz order shipping charge is awful! This order was for my church. Very disappointed!

It took entirely too long to make a simple order. The shipping options were expensive for the item that I purchased. Was not allowed to update phone number without starting all over with order. Order did not cancel when I got out of the site. Not ok, should have cancelled.

Pricing was competitive and their customer support is good. AEDSuperstore did a very good job of keeping us informed of back-ordered items and giving accurate estimates on when to expect our shipment. Ordering was simple and straightforward, as was finding the correct part(s).

Website very responsive and easy to navigate. Chatted to assure I had ordered best products for my organization. Rep pointed out a package including all I wanted plus some and saved our organization over $200.