Advantageeyecare.org

The eye exam and associated tests appear to be on par with other Eye Care businesses. Some of the tests I was not familiar with and had to ask each time what they were for, except the glaucoma test which was obvious. Where this business needs vast improvement is in customer relations. I spoke to three people prior to making an appointment, all were outgoing, friendly and helpful. I saw none of that during my actual visit on the day of my appointment. I felt more like I was in a funeral home instead of an eye care facility. The atmosphere was somber, quiet and all the staff were reserved in their demeanor. I cannot recall seeing anyone actually smile. The doctor was down to business, entering the room without introducing himself, addressing me by name or showing any signs of welcome. I hope it was indeed my chart he was holding in his hand, There was no assistance provided in selecting a frame or going over options for the lens. There are two small carousels with frames crammed on them which are available free under one's insurance plan, The staff member spun one and said I could pick from those or pay more for any frames on the wall. Those frames one is to pay extra for offer a much larger selection and are displayed nicely making it easy to view and select to try on. The options for the lens were not discussed and I was not given a paper depicting what exactly was being ordered for the lens or any breakdown of what insurance covered or did not cover. I did specify no lens bifocals of which I knew was on the order because I had to pay a co-pay for that option. Otherwise, I was clueless as to what exactly would be included on the lens. When paying, I asked the receptionist what form of payments they accepted and was met with a blank stare and no reply. I then asked if she would accept my credit card of which she readily replied. When I left I had a credit card receipt and a future appointment. No copy of my order and no written lens prescription. I went over this visit in my mind later that evening and could not find one positive thing to say about it. Next morning I called and told them to cancel my frame/lens order, cancel my future appointment, refund my credit card and I would be in later to pick up my lens prescription. I called my insurance company to ensure only the claim for the eye exam would be paid. When I arrived later, the atmosphere had not changed. I was given my prescription and receipt for refund without one word being spoken by them. This company obviously did not appreciate nor want my business. The feeling is mutual and I will not settle for such poor services.