• AdvanDate

Overview

AdvanDate has a rating of 3.24 stars from 38 reviews, indicating that most customers are generally satisfied with their purchases. AdvanDate ranks 3rd among Dating Site Software sites.

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What reviewers want you to know

Positive highlights

  • However, after talking with Rick Jacobson, I confidently believed in him and AdvanDate.

Critical highlights

  • I can tell you it is nothing but his poor product and pathetic customer service.
How would you rate AdvanDate?
Top Positive Review

“No problems - All good”

Robert M.
12/9/18

We chose to go with a packaged solution to help with speed to market, and Advandate worked perfect for this. As long as you have some basic skills, it's all good. We spend most of our time making sure our site is unique and has fresh photo stock and content. That's really been the key, is to not use templates for everything. We needed to make the site 'Ours' to stand-out. We bumped our heads on some edits, but got it figured out. Support got back to us quick, resolved our issue and we're up and running.

Top Critical Review

“Horrible experience”

Ing B.
5/15/20

The program package came in with loads of bugs and less than a half of it functioning at all. The main page didn't work at all(login drop down menu), preloaded codes for the payments doesn't work, logout didn't work... actually it is easier to list what works than what doesn't. A lot of english grammar mistakes. The promised 24/7 support barely answer/provide support if at all. I am seriously considering about getting my money back and look for a better service.

Reviews (38)

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Reviews that mention popular keywords

customer service (4) rick jacobson (4)
Thumbnail of user ashleyg94
2 reviews
15 helpful votes
September 30th, 2016

Some people just don't know how to communicate with their customers, I ask for simple instructions and they reply by putting the complaint info online. Now I know this company is low level service it won't get far.

Thumbnail of user rickj32
Rick J. – AdvanDate Rep

Yes, that is correct. It's your responsibility to back up your site. It's impossible for us to do that for you. It's your hosting so you have to back it up. You informed us that someone worked on your site and messed it up. Why do we have to reinstall your site when someone you hired messed it up? We installed your site as we do all customers but when you hire someone to work on your site and they mess it up then it's your responsibility. If you want us to reinstall your site then yes, we do charge a installation fee. This is quite normal and we informed you of this.

Thumbnail of user teungb
1 review
5 helpful votes
July 16th, 2016

I thought when you pay for the Platinum Package you get the free software updates installed and when it running on your servers? My website has had errors for 1/2 a year and I was told by rick he would fix it and update it it still has 11.2 on it? I have asked for the 20,000 profiles to be put in my account and installation guide for it also so I could update myself and install the profiles.

I dont mind waiting however I get promises and still no support like paid for please help me out here. I was going to pay for the traffic also but if the softwares not working why pay to get traffic to something not working?

Thumbnail of user rickj32
Rick J. – AdvanDate Rep

Brent, you're wrong about the profiles. We installed them for you. They were installed yesterday when you asked. We emailed you and told you that. Please read your emails. No one promised you that we would always install the upgrades for your site. We give you free upgrades and free support. It's up to you to apply the upgrades.

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From the business

AdvanDate Professional Dating Software and Mobile Dating App Solutions.

Company Representative

Thumbnail of user rickj32
Rick J.

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