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Adidas UK Reviews Summary
The company faces significant challenges regarding customer service and product quality, as highlighted by multiple reviews. Customers frequently report issues with delayed orders, lengthy refund processes, and inadequate support when addressing product defects. While some customers express disappointment in the quality of items received, particularly in relation to pricing, there are a few positive mentions of the brand's appeal and product range. Overall, the sentiment indicates a growing dissatisfaction with the company's responsiveness and commitment to customer satisfaction, suggesting an urgent need for improvements in service and quality assurance.
This summary is generated by AI, based on text from customer reviews
My order never arrived! Customer service were useless and lied to get you off the phone. Have to wait a minimum of 7 working days from specified delivery date before they will even start the refund process
I spent over £100 on a pair of Copa Sense. 1 football boots. These were supposed to be £180 full price. They were on sale for £127 and I had a 20% off voucher. Even so, the quality was poor. They were poorly finished and not worth the money
I have returned the boots and for the second time of making a return with Adidas, I've had to wait a long time for my refund. I've been waiting over a week. The last time it took over a month and several phone calls and messages. Let's see how long this return takes.
They used to be a good brand. I don't know what happened. For football stuff I now buy Nike for quality boots and Mitre for training wear. Will never buy Adidas again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members