Ace Hardware

4-22-22
Ordered two (2) Radiance Vinyl Roll-up Bamboo Cordless Shades 96" x 72" for our patio. Over the years, have usually purchased same at Lowes, but this year that size was unavailable. Google searched for same, found needed size at Ace Hardware, and ordered two (2), one for east end and one for west end, luckily about 14' apart. Arrived almost as scheduled (1 day late). Discovered each was a different color than the other, one lighter, the other a bit darker. Maybe the warehouse where these are stored is dark and the warehouseman couldn't see the difference? No idea, but not pleased. Other than this little bitty problem, nothing else to say. First time customer of Ace Hardware; more than likely, last time customer.

Was told to leave the store after asking them to put up an American flag out front. Was told I was harassing the employees. Disgusting.

Searched for cat food and the results displayed dog food cans poison paint and everything except cat food! Total waste of my time! Just imagine the help you would get in store!

I use to order my little shopping cart wheels at ace hardware but no more. I went into ace hardware to get me a reasonable lawn mower. But no. All they have are lawn mowers at or above 600 dollars. No one needs a lawn mower that expensive

Be careful what you buy at Ace. I went to buy a Craftsman remote for my garage door 64.99. Looked elsewhere Half the price at another store I won't mention the name

I usually like shopping at Ace stores; I frequent all the stores in my area. I purchased some simple chair bumpers online and picked them up at a store. They were too big and I went to return them at a different Ace store a few miles away and they wouldn't take them. They said something about not being able to use the paperwork that I was given when I purchased the items. So now I have to drive all the way back to the other store ( which is now closed) to return them. And they only cost about $8, so it seems even more inconvenient to have to make two trips to do this. They should inform customers at the time of ordering that items are only returnable to the store at which they are purchased. The stores all carry this merchandise, the packages clearly were unopened snd had all the stock numbers, etc on the package. I was even returning them the very same day. I do not understand why a very simple return couldn't be handled. Super bad customer service. And no one tried too hard to help either. They shrugged their shoulders and said "sorry".

WOW! These folks ARE NOT about customer service…only about taking your money. Will be looking for another hardware store. The Ace in Winder is TOTALLY MORE CUSTOMER SERVICE ORIENTED…worth the drive for a pleasant experience.

Good luck researching the products on the site."Overview" no link, specs, the same, reviews? Good luck. Many items do not match store inventory so you may drive across town when the item was in stock the nearby Ace. Yesterday the Paypal link was inoperative, website insisted I was not a Rewards member, curbside pickup did not have my complete order, etc. I love to support local businesss e.g. I will pay more) and the help and advice is miles ahead of the Big Boxes, at least in my experience, with two stores I use but these are franchises, and all the good and bad that this implies.So go old school-: call or better yet go in person. Ace: many of the products are needed that day when you are in midst of a project-don't compete with the monoliths, so play to your local advantage and clean up your online act.

Went to Ace in Omaha Ne to buy a locking garbage can-that means it has a locking lid. First looked at Ace Hardware--found 20 gallon can but----they expect you to also buy the lid separately with added cost to you the consumer. This means the lid has another added price--they call the garbage cans "Refuse Cans"... that is how they justify charging for the can & for the lid.

At Tractor Supply I got the very same can & Lid for 1 price--the lid was included in their price for the 20 gallon can. I have posted 2 reviews of this can on the local Ace website & they WILL NOT post it on their reviews.

Ordered a storm door, for 9 days the status kept coming up that it had been located in their warehouse and was waiting to ship. Then I get an e-mail out of the blue saying "hey, your order has been cancelled". Had to call to find out why, waited forever on their terrible phone system, eventually talked to a customer rep who left me on hold for a few minutes before she told me that I'd placed a "regular order" on Ace.com and I need to go into the store and place a "special order" because they don't have the storm door I wanted at their regular warehouse (because of the region I'm ordering in) but they do at their special warehouse.

I ordered on Ace.com after I tried to get a storm door at my local store and they told me they don't carry them (so they're sending me back to where I originally tried to buy the door from).

Sorry Ace, but I'm buying from someone else. You NEED to sort out your supply chain. Next time I need something you're certainly NOT going to be my first choice.