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johnc705

John C.

Contributor Level

Total Points
166

2 Reviews by John

5/24/18

Ordered a storm door, for 9 days the status kept coming up that it had been located in their warehouse and was waiting to ship. Then I get an e-mail out of the blue saying "hey, your order has been cancelled". Had to call to find out why, waited forever on their terrible phone system, eventually talked to a customer rep who left me on hold for a few minutes before she told me that I'd placed a "regular order" on Ace.com and I need to go into the store and place a "special order" because they don't have the storm door I wanted at their regular warehouse (because of the region I'm ordering in) but they do at their special warehouse.

I ordered on Ace.com after I tried to get a storm door at my local store and they told me they don't carry them (so they're sending me back to where I originally tried to buy the door from).

Sorry Ace, but I'm buying from someone else. You NEED to sort out your supply chain. Next time I need something you're certainly NOT going to be my first choice.

Tip for consumers:
Don't!

Service
Value
Shipping
3/20/17

We were charged $12.95 (plus tax) per day online and when we were leaving their ORD location we saw a sign on the wall saying the daily rate was $10.95. When we came back, the same sign was there saying the rate was $10.95. We talked to the customer service rep on site and she snidely told us it was a "old sign".

We were left feeling that we'd been cheated - advertising one price then charging us a higher price seems to be immoral if not illegal.

I contact their customer service, they didn't get back to me for over a week then offered us "100 points" that we didn't want.

There are plenty of other parking options, I'd suggest avoiding Wallypark - we will be in the future.

John Has Earned 6 Votes

John C.'s review of Ace Hardware earned 6 Very Helpful votes

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