Ordered a storm door, for 9 days the status kept coming up that it had been located in their warehouse and was waiting to ship. Then I get an e-mail out of the blue saying "hey, your order has been cancelled". Had to call to find out why, waited forever on their terrible phone system, eventually talked to a customer rep who left me on hold for a few minutes before she told me that I'd placed a "regular order" on Ace.com and I need to go into the store and place a "special order" because they don't have the storm door I wanted at their regular warehouse (because of the region I'm ordering in) but they do at their special warehouse.
I ordered on Ace.com after I tried to get a storm door at my local store and they told me they don't carry them (so they're sending me back to where I originally tried to buy the door from).
Sorry Ace, but I'm buying from someone else. You NEED to sort out your supply chain. Next time I need something you're certainly NOT going to be my first choice.