AccountsReceivable

We submitted an account that was just over 90 days. They collected it and charged us 50%? I need to review the fees again. I thought it went 30 then 40 then 50%. If it's 50% at just over 90 days then this really isn't worth it to us. We'd be better off trying longer to collect it ourselves then if that doesn't work, turn it over to them. I mean, what's the difference if they're going to take 50% anyway?

They say they will keep you updated on accounts that you submit, but they haven't for us. I have to go into our account, check the notes and see what the status is. Then I have to call if I have questions or to check the status of an account in collection. I expected a more automated process or a better means of updates.

I checked on one the other day and the status was, "closed - paid in full". I thought, what? Did we miss posting a check from our customer or something and they're saying it's already been paid? I about freaked out. So, I had to call and I was told A/R was paid directly and that they would be sending a check. A few weeks later I received the check for 50%. I could not find anything in the notes nor anywhere else on my client page on this particular account that any of this had transpired. I would have expected a much better reporting of details for the fees they charge.

We have been dealing with this company for about 4 years. We never had any problem until I had to deal with Jennifer Carey from their legal department. She talked to me like I was one of their collection accounts. She was rude, loud, very disrespectful and unprofessional. When I contacted her manager John, he never once apologized for her nor did he seem to even care that I was taking my business to another company. I would not recommend this company to anyone. Once I started looking for another collection agency, I realized that almost all of the other agencies charge less than Accounts Receivable.

This company is really good at telling you they are going to work on your case but they actually never do anything but take your money. Do not trust anything they say. And if you talk to someone name Rosa, RUN away as fast as you can!

My original post for this company has been removed. In the end it took an extremely bad review on this website and a little more running around for me to get paid from them.

This company was extremely good at collecting a $19K debt from a corporation. But in the end they gave me just as much of a run around to get paid as the corporation that owed me did.

I spoke to 5 people, 3 of them managers that all gave me the same lines. " we don't work this way" " im sorry" " hopefully you will use our company again" " we will have a check by the end of the week" etc... In the end it seems what happen was my check was scheduled to be cut the 1st. I belive it was cause it was dated the 5th, but it sounded like the owner wouldn't authorize anyone to put in the mail.

So: They did collect for me with in 2 days, I did get paid in the end which was 4 weeks, 1 bad review and about 10 phone calls after they first told me I'd have a check. Due to that I did remove the review about them being a possible scam company cause I did get paid. But I do not recommend using them for large debts.

Also on their website under FAQ they have terms under which you gets paid? They offer a traditional check cut on the 20th of every month or if you download the " check drafting software" you can get same day remittance. That line is bull$#*!! Call and ask them about it.