ABCmouse

I am a graduate of child Ed. I saw the an mouse.com ad on TV, my child loved watching their ad and I went to get a subscription for him. On getting to the site, found I could do a 1 month free trial, so opted for that. Note that whatever you do, they take your account info any ways. Unknowing to me, they charged my account 19.95 monthly without a notification or receipt. A few days into the program, I noticed he was still too young to grasp its essence so I called to freeze the account pending child readiness. The rep I spoke with said they do not do that but will refund me fully. I call back 4 weeks after to say I hadn't received the refund and was told Abcmouse.com does not refund, they just cancel you out of the system. So here is a "so great" program with fraudulent policies. In no part of the site is it written that payment is non-refundable yet they cancel you out of the system. Their curriculum might be great but policies may bring them down fast.

Why did ABC Mouse change their layout? It was so easy. Now you have to have a workshop just to put in lessons for your kids because it's too hard to figure out unless you work for ABC Mouse. But I've called them too and they had a hard time walking me through the first lesson. I have spent HOURS and HOURS trying to figure out your new updated version of ABC Mouse. It was SO easy for the teacher if they were working on a certain letter, number, or sight word to just simply click and drag to your lessons. It would put everything for that letter, number,... with it - no wasting time searching for each thing that begins with the letter or number you are working on. It was SO simple. Now I am totally confused. My kids use to LOVE ABCMouse. Now, it takes too long to create lessons. PLEASE BRING BACK THE OLD VERSION! I know it's free to teachers (as they have reminded me) but I'm definitely not going to recommend this version to parents if I can not create the lesson successfully! Please change it back to simply! A teacher's job is tough enough,. We don't have time for this!

This company is a complete scam. They store your card info and charge it without notification either before or after. When asked about it they say you should be checking your bank charges. Upstanding companies notify you of upcoming charges. SCAMS hide behind you should be monitoring. It's embarrassing how terrible this company is.

If you purchase an annual subscription it will be set to automatically renew. ABCMouse.com does not send you a notification ahead of time to let you know that your subscription is about to be renewed. I have a lot on my mind and a lot of things happen over the course of a year, so having the date I began my subscription at the top of my list is a ridiculous notion. Also, ABCMouse.com refuses to give any sort of refund even if you cancel the very next day after your subscription is renewed. So, now I am paying for a full year of something my daughter no longer uses. This company could at least have the common courtesy of notifying its customers BEFORE the subscription is renewed instead of letting the customer find out when it appears on their credit card bill.

This is an automatic renewal service. I saw the $59.95 renewal fee on my bank account and immediately called to say I didn't want another year and their response was, "Sorry, it's our policy not to refund your money once the renewal year has started". "You need to cancel the membership before the renewal date." This company would not refund my money, even when they saw that the service was not used. There is no notification (email or otherwise) from them letting you know that you account is about ready to renew for the $59.95! His response to that was, "You have access to your billing at any time to look when your renewal is coming due!" What a racket they have going!

I don't have a kid. I'm in college myself and had never even been to ABCmouse.com. So you can see where I was quite confused when a charge for them showed up in my statement. Luckily I caught it Day of. Credit/ debit card skimmers are using this site as their gateway to see if your card is valid. Once they skip your card they charge through this site before selling your card information. If you found a charge for this site and have never been there, cancel your card immediately. Luckily they only got $40 worth of wine before I could shut my card down but it could have been much worse.

This company is condescending. I cancelled thought their site days before my free trial ended. I had to do 3 screens to verify I wanted to cancel and provided a comment in their comment box. They still billed me, Upon follow up I was sent a condescending message stating my request to cancel did not come until my email. I was told I would still be billed for the month and have access, mind you I never once logged in during the free trial upon learning it was for children second grade or lower. My child is a very advanced 5th grader. Their customer support emails contained grammar errors. I mean come on, they had every opptunity to make this right before billing me yet didn't. This company is a sham w/bad customer and site problems they will blame on you. Run away. If you got a free trial cancel

I was sent a free trial email from ABC mouse.com so I decided to see if my 2 year old would try it. He didn't like at all so I cancelled right away before I forgot and then charged. Somehow I get a charge of 7.95 on my visa. And when I called and inquired about it they claimed that since I had had an old account years ago my email linked to that account and it signed me up for a month subscription. Wth! The representative tells me you should have used a different email to get the free trial. I have one email not many emails- is she serious? I should, have known better than dealing with this company again. I had trouble cancelling years ago with my older child. I guess I didn't learn my lesson. ABCmouse has the worst customer service ever. For linking to my old acct for less than a minute I was charged money.

This website seems like a scam. The pages are not easy to use and I can't see any child actually learning how to read on it. My daughter wanted me to get it for my son so we tried it. Big mistake. It was difficult to cut ties with abcmouse.com. Then we began to get bombarded with email from abcmouse.com to sign up. After trying to unsubcribe, we got even more and then began to get 100 spam emails per day from various spam generators. YUCK. Abcmouse.com acknowledged it does provide your email to several companies. Why on earth they would do this-I would never never never recommend it to others or go back.