Contact Lens King has a rating of 3.8 stars from 2,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery and great prices. Contact Lens King ranks 6th among Contact Lenses sites.
Ordered from Contact Lens King in past and had no problems. Added a processing fee now which is very weak. Show total cost up front and say "dont charge processing fees like our competitors" and you will win every day. OptiContacts does the same thing and I will never buy from them. Total cost is what we care about on a commodity like this. Everything else is about price and expected service. Trying to be constructive here.
Great pricing clear info. New customer will come back to 1800 contacts wouldn't help me out with Low prices anymore so I took my business here and it was well worth it
HI. Thank you for your order and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.
Hello, I have ordered and paid additional for USPS priority shipment, HOWEVER I have still NOT received the order
And customer service has NO answer. I would like to cancel the order and get a full refund.
Thanks Jigar
HI. I do sincerely apology for the delay in delivery from USPS. Upon review, I do see you spoke with our customer service supervisor via phone who kindly explained there was a delay with the carrier which unfortunately is out of our control. Per notes in your account, I see it was agreed upon that you would be reimbursed the difference from your expediated shipping and our standard rate. If you emailed customer service team over the weekend, please kindly note that we are not open on the weekends and Monday was a Holiday. We are responding to emails in the order they were received as quickly as we can. I apologize for the inconvenience. Upon tracking your order, USPS has updated their tracking and shows it is out for delivery today.
I had an extremely disappointing experience with Contact Lens King and will never do business with them again. For years, they fulfilled my contact lens orders without issue, even with an expired prescription. Then suddenly, they refused to process my order, citing the same expired prescription they had ignored since 2022.
What made the situation worse was their complete lack of communication. Not once during those two years did they notify me that my prescription needed updating. This inconsistency left me scrambling to secure a new prescription when they abruptly denied my order. To make matters worse, customer service was dismissive, rude, and offered no solution to help me in this urgent situation.
Thankfully, I went to VisionWorks, where I received excellent service, a new prescription, and my contact lenses promptly. I cannot say the same for Contact Lens King. Their poor communication, inconsistent enforcement of policies, and horrible customer service made it clear that they do not value their customers.
I would strongly recommend avoiding this company. Save yourself the frustration and take your business to a more reliable provider like VisionWorks or other reputable optical retailers.
HI. I do apologize for your frustration. Our records indicate that during your last order, it was advised that your prescription expired and we would require an updated on for the next order giving you plenty of time to renew your prescription. I apologize again for the inconvenience however, our team was following the notes that were previously discussed with you.
I recently tried out these contact lenses for my eyes, and I'm extremely satisfied with the results! The comfort level is exceptional, I barely feel them in my eyes throughout the day. Not only do they correct my vision perfectly, but they also provide excellent clarity and sharpness. The ease of use and hassle-free maintenance make them ideal for my busy lifestyle. I've experienced no irritation or dryness, even after long hours of wear. Plus, the packaging is convenient and hygienic, ensuring each lens is fresh and ready to use. Overall, these contact lenses have exceeded my expectations, and I highly recommend them to anyone seeking reliable vision correction with maximum comfort.
Hi Nikita! Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future!
This website design is fantastic, it is so easy to navigate around, plus there's always a discount available whenever I place an order, so I really value the generosity of this store.
The delivery of my lenses was prompt and efficient. I placed an order for contacts on Friday and received them on Tuesday, which was impressive for standard shipping. Moreover, I have ordered three times so far and they delivered exactly what I had ordered without any issues or mashups.
HI Si. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.
Have to call because online will not let me order one lens only. They usually give me 10% discount. Am 94 today so even a 3 month supply is chancy. Always feel good when I call and the box arrives promptly
First time ordering off of Contact Lens King. Easy website to navigate, affordable prices with significant savings over purchasing from my eye doctor, fast shipping. Will definitely use again and recommend to others. Glad that I found this retailer!
I've ordered from this website for 2 years now. I get a completely legitimate product, shipped quickly at good price. The invoices are clear and I have no problem submitting to my insurance and getting reimbursement.
HI Nikita. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Got my order. They kept me informed even through a slight delay out of their hands. Glad to know some companies still promote/provide good customer service! Have recommended them and will continue to do so.
Contact Lens King has served me well for several years now! Although prices from emails I receive are generally rather high, if I do a Google search for my contact brand, I can find lower prices through your same website that are overall quite reasonable. Shipping is always relatively fast, and without issues. Thank you!
Have been purchasing contacts from you all these years and while you do offer great pricing the processing fee is ridiculous. I did find them a little cheaper but that was due to a rebate being offered. I really like your customer service and hate rebates.
Hi Mark. Thank you for ordering with Contact Lens King. I do apologize the processing fee is associated with the sales cost of the item and is a price per box. The rebates would be directly through the manufacturer if any are being offered. We appreciate your business and look forward to serving you in the future.
This order was different from other times due to a glitch with the manufacturer. It took much longer than expected. But when I would call in to check on the status the customer service personnel were very helpful!
HI Maryke. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
Totally hassle free. Ordered, asked a question, got a quick answer. Product arrived in a reasonable amount of time. Exact same package as I would get at the doctors office. Expiration date way off into the future.
I have a little concern - the order shows this as Acuvue Oasys for AsTigmatism, however, the link I clicked on to order is for Acuvue Oasys For Astigmatism w/ Hydraclean Plus, and that is what I want - If that is not what you will ship, please cancel before processing.
Ordering was easy, but service fee was a surprise. Took time to comparison shop and Contact King was still cheapest.
Would have preferred boxes be labeled since I have different scripts for each eye.
Also think delivery should have been faster. Placed order on Saturday and received shipping notification the following Friday. UPS delivered on Wednesday despite paying for 2-day shipping.
HI Melissa. We do apologize, unfortunately we do not label boxes in case anything needs to be returned to us as your right eye may be someone else left eye. We apologize it took a few to ship, unfortunately we did not have the product in stock for immediate shipment it did take a few days to receive in prior shipment.
Your prices are quite good, despite having increased substantially in a year. Nevertheless, please show the actual prices, including all your fees, which are really just additional profit, up front. Do not break out the fake processing fees, but include all in one price. It is much too hard to compare with other companies this way.
The lenses I received expire the same time as lenses I purchased well over a year ago. Granted it isn't till 2025 and I will use them, but something to consider if you don't wear your contacts all that often.
HI Amanda. We do apologize, we do order all of our lenses directly from the manufactures. We cannot request specific expiration dates from them and can only send out what they do provide to us.
Adding to my review... customer service is on the ball! They were given false information from my Optometrist's office that my prescription was expired and contacted me immediately and we took care of it right then and my order was not delayed. And... they followed up with me to make sure I got my order and that everything was OK. Thank u Contact Lens King. Made my shopping experience and confidence in them. I feel like our relationship will be a long one.
Compared many companies before I ordered my contact lens. Price here is very reasonable even after adding the processing fees. They emailed me the shipping info the second day and I received my item within a week! Highly recommend!
I appreciate the prices & ease of using the website. However, despite a search for coupons, I did not see the 10% offer until right after I submit my order. It would be super helpful if you could apply that discount. Thank you.
Answer: Price. I wish I had checked product review sites because they have excellent reviews overall. The one I chose first had a very slightly lower price but the experience was horrible and I had to cancel my order. Their overall reviews reflect this kind of service.
Answer: I reached them immediately using their online chat facility.
Brian, thanks for sharing your feedback. As you read on our website, the processing fee is an industry standard associated with the sales cost of the item. However, we do our best to remain competitive.