Bumper Superstore

I purchased a bumper to the tune of $2500. I had to wait for the bumper to be built. Once the bumper was completed, Bumper Superstore refused to pay the manufacturer (I paid Bumper Superstore when I ordered). Three months later, I am having to go through the whole process of doing a chargeback on my credit card. It is likely that I'm going to have to wait for this bumper to be built all over again. Dealing with.Bumper Superstore has been nothing but a giant headache. Stay away, far, far, away!

I ordered a new bumper and used the add-on feature (fog lights, shackles, shackle isolators and a bolt on 2" receiver). I paid around $1700 for the package and I placed the order last year around July (2022). It is mid-October 2023 and I am still waiting on a shackle. They originally sent 1 shackle and I ordered "a Pair of Shackles" on their site. At first they made me take a picture of the package to show I only received one shackle. Then they said they would order it. Every few months I would call and they would give me the run around. Eventually they said it was on back-order. This has been going on for the past 11 months now. Their customer service is horrible. I still don't have a resolution.

Poor communication, nothing on website regarding astronomical freight charges, lady was so rude! Called me this morning and cancelled my whole order and said the bumper wasn't in stock! I emailed several times and called several times. When I start pressing about my order, this is what I get. Ordered and paid for a bumper. $2000! And they can't manage to cover freight. There is nothing on their site saying they only cover $100 of freight! Just a big joke! Go somewhere else because this place doesn't care!

Ordered a front bumper for my 2020 Ram had a great deal and web site said it was in stock. Made order and waited for shipping conformation never received and called multiple times finally being told should hear something in a week. Week goes by NOTHING! Call again and told don't have said item would have to wait another week for another vendor to get it in stock. This company already took payment and now are trying to get out of selling me the item at the price agreed at purchase. Buyer beware

I can't speak highly enough of the exceptional service I received from this website. Every interaction, from navigating their user interface to completing my purchase, was marked by a level of convenience that's truly praiseworthy.

I ordered a DV8 Hardtop for my daughter's Jeep on February 20,2022. For the next 12 months i received updates stating there was manufacturing delays and no delivery timeframe. By June of 2023 we gave up hope and asked for a refund. They were polite and stated it would take up to 10 days to credit our account. Week after week we checked back in to see where our credit was. By August a service rep notified us that they needed to issue a check and that the company just updated their accounting systems and they could not tell us when it would be returned. By September we received a note that a supervisor thought they would issue a check on September 28th and to keep are fingers crossed (are you joking). It is now mid October, no check, same excuses from retailer and now we have turned to an attorney and the better business bureau to seek a remedy. I wish no one ill will and take no pleasure in writing this. However, I do not want any others to have the experience with this Company. Buyer beware!

Your website wouldn't accept my payment by card that is good. Your website said info I provided was incorrect. I checked and resubmitted three times. No problem on my end and I despise PAY [Pal because they support violent racist and Fascist domestic terrorists who are burning our cities and murdering Americans. I only still had my PP account because I haven't got around to closing it. I don't conduct business with traitors.

Call on the 27 of Dec to return the parts. Have them in the box they came in. Call for a return, wanted picture of the label box. I sent in ten minutes of the call. They need approval form Body Armor. Still waiting for the return label. When companies take my money quickly but won't return it just as quickly. I will not buy from this company again The Webb picture shows the hold bumper but it was only the 2 end pieces order ******* item *******w

TOOK OVER A MONTH ALMOST 2 ACTUALLY WITH NO SHIPPING UPDATES, WE CALLED TO CANCEL AND THEY SENT THE BUMPER ANYWAY. WEVE ALREADY DISPUTED THE CHARGE WITH OUT BANK PRIOR TOO RECEIOVING ITEM. SO I SUGGEST THEY PICK IT UP. WE CALLED SEVERAL TIME TRYING TO GET UPDATES NO ONE EVER CALLED BACK

Fairly easy to navigate. However I had to bounce back to the manufactures website to confirm the part number. The bumper I ordered fits the GMC Sierra as well as a Chevy Silverado. When I filtered on this website, the bumper I wanted did not show up until I searched for the part number directly. This website showed it only as a GMC part. Hammerhead shows it fits both GMC and Chevy models.

Ordered a Tough Country bumper 2/7/21. Asked for an update on my order 4/2/21... crickets, finally call Tough Country, the manufacturer and they just received my order today 4/8! Have already waited 8 wks for zilch! Oh but they have had their money since day after my order. No one, and I mean no one answers the phone at this place. I'll never do business with them again... horrible service!

Melissa manual at customer service deserves a five star rating for her super nice demeanor and very helpful attitude I'm very glad to be a customer to be treated with such respect thank you Melissa and bumper superstore

I bought finder flares for my 2020 ram 2500 sent part of them didn't get the parts that fit the inter finder parts sent at least 15 to 20 times will not send me text back spent 900 dollars they don't care buyer beware i am going to call better Business bureau because they won't text or call you I am disappointed it and I don't trust storm I think they stole my money and I don't think I would buy anything from them again I just am having all kinds of trouble getting in contact with all

If I could give a zero star rating I would! I ordered a bumper for my truck back in March of 2023. It is now 5 months later and I still have not received the item I purchased. They took my money (nearly $1,300) but cannot give me a clear answer as to where my item is. I have called them several times and I just get the run around from them. I finally made a complaint against them with the Better Business Bureau. I cannot write a bad enough review about this company. They'll take your money but won't send you the item you ordered and they won't give you a clear answer as to where or when you'll receive the item purchased. Beware of this company, they are a complete rip off! My recommendation to anyone who has had a similar experience to report this company to the Better Business Bureau so that they don't continue to steal people's money.

My husband ordered an item. This store used Myers Logistics. Was due 3 weeks ago. Not been delivered. They knew they don't deliver on time. Better get a refund.

Liked quality of bumper and tire carrier. Did not like quality of hardware. Spent $70 on stainless hardware. Another issue is that the directions are terrible, luckily found install video through extrem e terrain. 2 minor issues I can see with design. Water / debris can accumulate in lower channel on tire carrier. Will need to add a weep hole or slot. Also the plastic cap over bearings allows water to enter. Had on 1 day washed Jeep, opened cap and lots of water laying on top of bearing. Dried out and put silicone around cap.

I attempted to order a track bar from this company the advertisement said in stock ships within 2 to 3 days, when i submitted credit card info and completed order the shipping time turned into 3 to 4 weeks, i called and got nothing but automated voice leave a message boxes. I then sent a rather negative email but still completing order, again no response, its company's like this that keep others thriving, customer service= 0

They have good prices, but their customer service is awful. If you call, you get sent directly to voice-mail. Never received a call back. Responded to an email 3 days later to say they would look into issue. Never heard anything from them again. I will no longer be using this store. I would rather pay a little more and use a reputable dealer. They will not even provide an email when your item finally ships.

Only thing I didn't like was every time I selected a product from a search, it would take me back to the beginning of the search not back to the spot I had been at.

I had a question about a product before purchasing, which they fully answered. I only had to call once. I received my order in just a few days, and wasn't charged a freight, as all other sites had. My Go Rhino *******b nerf bars were easy to install, are very sturdy, and look better than I imagined. I would definitely recommend them, and certainly Bumper Superstore.

As advertised!

I've been waiting for 2 months on a bumper that said in stock ships in 1-3 days. Two months later it still hasn't shipped and still says in stock on their website. Bumper superstore is a joke. 10 out of 10 do NOT recommend

Order a couple weeks ago and received an email saying ships in 1-2 days, I've called and sat on hold more than 30 minutes 3 times. I've emailed and absolutely no response from any one. I am gladly patient if communicated with but many recent reviews say no communication and no product. I'm disputing the charges. Won't ever recommend or use this company again.

The worst service I think I've ever had. Ordered a bumper. Waited 41/2 months for them to finally tell me it would probably several more months. Suggest that I order a different bumper. I did, supposed to be here with in a couple weeks. 7 weeks later still no bumper. I have called them several times with no answer. Emailed them about 7 times. Then I get an email saying Refunded In Full Today. That's it no explanation. WORST CUSTOMER SERVICE EVER! Buy some where else. You will probably out of business by the time someone reads this!