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99designs Reviews Summary
The company has garnered a mixed reputation, with many customers praising the platform for its ability to connect them with a diverse pool of talented designers and for facilitating a creative contest process that often yields satisfactory results. However, significant concerns have been raised regarding the quality of designs, with accusations of reliance on stock imagery and lack of originality. Additionally, customer service appears inconsistent, with reports of inadequate support and difficulty in resolving issues, including refunds and communication problems. Overall, while the platform offers valuable opportunities, the execution and support may require improvement to enhance customer satisfaction.
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The designers are great, without a doubt.
But 99 Designs operates in a way that is a little bit shady, or at best is opaque. They start off telling you that you can expect 60+ designs when you actually get 2~3. They tell you Satisfaction Guaranteed but then to iterate designs you are forced to accept them and waive your refund rights. They operate with tight and strict timelines that they don't disclose in advance. At the very end they pop on you a contract you must sign and this contract wasn't disclosed at the start. It's all a bit shady.
Quite simply, we got more than we expected for less than we could have hoped. The platform worked perfectly and the results were even better.
Hi Rob,
We are happy to hear that your design contest worked out so well! :) Thank you for trusting us with your design need and we look forward to working with you again.
- Jerlyn from 99designs
We settled for a 3 star review design because the support was unable to help us. Also, there was a particular support person, Hannah, she was rude. Instead of listening and helping she persisted to argue and lecture us. Not very sympathetic to our concerns. We will not be using 99designs again and will let our other cofounder friends know that they should just use Fiverr or upwork. At least you will get better customer support if you deal directly with the designer. Their contest blocks you from speaking to designers. You have to explain everything via their comment box. Not the best process when looking to create a brand together.
Hi there,
Thank you for your feedback and we're sorry to hear that your design contest did not work out as well as you hoped.
We'd be happy to assist you in making your experience better. Please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new. Rest assure that our Customer Support team will be here to help you in turning your bad experience into a good one and resolve this matter accordingly.
We look forward to hearing from you.
- Jerlyn from 99designs
They were easy to work with and very fast. Would recommend them to anyone looking to work with a wonderful design team!
Hi Linda,
We are very excited to hear that you had a pleasant experience and thank you for coming to us for your design needs.
We look forward to working with you again!:)
- Jerlyn from 99designs
I bought an address from GoDaddy and within a day these people are texting my personal cell phone UNSOLICITED! I will follow up with GoDaddy as well but I went to their website to live chat with a service rep and she ended the chat abruptly with me... abusive tactics used by this company tell me that they can't get business on the merits of their actual product... do not use this company!
Hi Jackie,
Thank you for this feedback and we are so sorry about this.
Please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new
So we look further into this and help you in resolving your concern.
- Jerlyn from 99designs
Someone serious about starting a business will do research and look to a professional designer that they feel is worthy of the task of creating the face of their baby.
Brands aren't just about logos. If you don't know this, you're not ready to start a business. Brands are about how a company makes the customer feel, their experience and feelings towards the brand, knowing they cut corners and contributed to screwing over the design industry will definitely leave a bad taste in my mouth...
Hi Sara,
Thank you for leaving a feedback.
If you had launched a design contest with us and it did not go as well as you hoped, we are sorry to hear that. We'd love know hear more about your concern so we can assist you in resolving it properly.
Please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new
- Jerlyn from 99designs
I picked a bronze branding package (with the £75 extras pack), and was over the moon to receive over 360 designs! Our whole team had fun voting on which they liked best. The designers couldn't do enough for you, and were happy to do anything from a tweak to a complete makeover based on our requests. All in all, a fun process that has enabled our company to come away with an exceptional new brand and logo design.
Hi Andrew,
We appreciate your feedback and we're glad to be part of your design process! :) So happy to hear that you and your colleagues had fun choosing a design from a great number of submission! We hope that we can work with your company again with your future design needs!
- Jerlyn from 99designs
I wasnt sure how this would go. I am a face to face hand shake business owner. This was not my norm, however I am so happy I went with 99 Designs. The process was simple and we had fun picking the designs and communicating with the designers. Im already working on another project with some designers and additional work with my prize winner with the 1:1 feature. Keep up the good work 99 designs team. A special thanks to the friendly team down under in Australia.
Hi Albert,
Thank you for the feedback and we loved working with you as much as you enjoyed the design process! We are glad to be able to help you find a a great design and if you need any assistance with your current projects, please do not hesitate to contact us!:)
- Jerlyn from 99designs
Loved the entire experience, cannot say enough good things about 99 Designs! Would definitely recommend to friends family and colleagues! Thanks for such a great fun experience
Hi Sabra,
We are very excited to hear that you had a great experience with us! :) We are glad to be able to help you find a design that you love and had fun during the process.
We look forward to working with you again!:)
- Jerlyn from 99designs
Throw a bunch of hungry people with a computer into a spec work situation where they're "creating" something for free in the hopes of being picked, and you get sub-par and often illegal ripoffs being touted as branding.
These aren't designers, and the owners don't care about design. This is money-grabbing at its worst.
Hi there,
We appreciate your feedback.
We understand that a design contest may not work for everybody. If you ran an unsuccessful design contest with us, please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new and assist you with it.
- Jerlyn from 99designs
Never... ever again... 600US$ and 1 month lost to get a mediocre design. My advice... hire a designer you like forget contests.
Hi Sergi,
Thank you for this feedback.
We are so sorry to hear that your design contest did not work out for you. We'd be happy to discuss your design contest with you further and see what we can do to resolve your concern.
Please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new
We look forward to working with you on this matter!
- Jerlyn from 99designs
Quick and easy to use website from start to finish. Great to be able to request slight changes from the already submitted designs. Have created another project already for www.coinschedule.com
Hi Paul,
Thank you for such a great feedback.
We are glad to hear that you find the process to be easy to use and it was a pleasure to have worked with you with your design needs. Should you need any assistance on your new project, please do not hesitate to contact: https://support.99designs.com/hc/en-us/requests/new and we will respond to you as soon as possible.
- Jerlyn from 99designs
I love my logo. I'm extremely happy with the service provided by my designer and 99designs. Brilliant designer, great team, a pleasure doing business with them all.
Hi Bev,
It is great to hear that we were able to help you find a logo design that you love and we look forward to working with you again.:)
- Jerlyn from 99designs
Couldn't be happier with my design and the process of choosing the designers to work on my project. They did exactly what I requested and did so in a timely manner. I will use 99designs again and especially my designer.
Hi Lestia,
We are happy to hear that you enjoyed the design contest process and we are even happier that you've found a design that you love! It will be awesome to see you back in the platform soon.:)
- Jerlyn from 99designs
Exceeded my expectations! I highly recommend this platform. I found my dream design. A friend recommended and I am thankful!
Hi Andrea,
Thank you for your feedback!
We are very excited to be part of your design journey and we look forward to working with you again!:)
- Jerlyn from 99designs
Never received the right file from this website, designer(s) simply lack the skills and worse than all they really don't understand your English; I guess they use Google Translate! Would never recommend this website. Terrible customer services, never ever after paying for couple of projects I could actually complain about their services and the designer(s) as there seems to be no one really caring about quality there. Believe me with the money you want to pay here you would find a better designer locally if you look a little bit more than what Google Ad would recommend!
Hi Nitro B.,
Thank you for your feedback and we are so sorry to hear that your experience with us has been unpleasant.
We definitely understand your frustration and we would love to help you with your issue and resolve it the best we can. If you can please contact us with your best contact number and time, we'll be happy to respond: https://support.99designs.com/hc/en-us/requests/new and directly assist you with your concern.
- Jerlyn from 99designs
I could not be happier with my results. The accuracy and speed was amazing. After my first comments on the original designs the artist was able to create exactly what I was seeing in my head.
Hi Jack,
We are glad to hear about your great experience on the site!:)
Leaving as much feedback to your designers is a great tip! :) This is the best way to achieve the design you are looking for and that is exactly what you did. We thank you for coming to us for your design need and we look forward to working with you again!
- Jerlyn from 99designs
The site does NOT answer anything this happens to me for buying cheap stuff im going back to hire some real pro people
Hi Isabel,
We appreciate your feedback and we're so sorry to hear that the design contest process did not work out for you.
We'd be happy to discuss the matter with you and see how we can assist in either making your contest a success or in providing you with a refund. We understand that a design contest may not be for everybody and with that, we promise to offer a 100% Money-Back Guarantee - https://support.99designs.com/hc/en-us/articles/204108729-100-Money-back-guarantee-For-real-
Please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new
We look forward to resolving this issue with you.
- Jerlyn from 99designs
I was looking for a reasonable & an economical designer for my book and I found many, but the individual designers or companies were real poor in Customer service. Finally, I found 99 Designers and I found it more than my expectations. Splendid pattern, fast service, and excellent client service. I loved it.
Hi Shah,
Thank you for your review!:)
We are glad to hear that you not only got a great design but also received topnotch Customer Service. We take pride in providing our customers with great service and your feedback will surely keep us inspired to work harder to keep clients satisfied.:)
We look forward to working with you again!
- Jerlyn from 99designs
Though 99Designs is a Great Idea of having Design Contests where Clients gets a variety of Designs to choose from. But if at any point you need to contact customer support. Don't Contact, there's no one.
Like you get suspended for low quality designs or for some other issue, they'll suspend you asking a Portfolio of 4-5 designs for 99Designs live contests. Don't design the portfolio, NO ONE IS THERE TO CHECK IT!
You will Never get a Reply from 99Designs or You may get an AUTOMATED reply declaring that you will remain suspended.
They Don't have dedicated Customer Support members! I haven't seen anything worst than 99designs customer support!
Hi Design W.,
I understand how disappointing it is to see your account placed on hold. We certainly did not mean to demean you in any way, shape or form. Hopefully, you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.
99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-
During this period of absence, we encourage you to work on your designs skills. Your suspension is *not* permanent, please make note of this. You will be able to re-apply once we open the application period, so you have a chance to reinstate your account.
Best of luck - we hope to see you in the next application period. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new
- Jerlyn from 99designs
From the business
99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
Thank you for your feedback and we apologize for any confusion in the process.
We would be more than happy to address all these concerns for you. Please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new So we can help you in better understanding the contest process.
We look forward to your message.
- Jerlyn from 99deisgns