website thubmnail of 6ya
3.8

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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

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Arizona
1 review
0 helpful votes
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Outstanding service:
August 27, 2022

This was my first experience with 6ya. Wow Aysha
Was kind and to the time to really learn what my concerns were and left me with all that I asked for.

Date of experience: August 27, 2022
Idaho
2 reviews
0 helpful votes
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Lawrence
August 27, 2022

Kind, articulate, and straightforward. Easy to understand and clearly had my best interest in mind.

Date of experience: August 27, 2022
Louisiana
1 review
0 helpful votes
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Good results
August 27, 2022

I was able to resolve the issue with the help I received.

Date of experience: August 27, 2022
Texas
1 review
0 helpful votes
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Excellent help
August 27, 2022

He was very patient and guided me through the process

Date of experience: August 27, 2022
North Carolina
1 review
0 helpful votes
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Wonder Customer Service
August 26, 2022

Kadin was so patient and walked me through everything as many times as I needed. When I would get frustrated with myself she was alway so kind and calmed me right down. She is excellent and deserves 10 stars in my opinion

Date of experience: August 26, 2022
Illinois
1 review
0 helpful votes
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Misled
September 25, 2022

I was told by the agent that I would NOT be charged the $49.00 subscription and I was charged anyway! I want my refund now!

Date of experience: August 26, 2022
Maryland
1 review
0 helpful votes
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Simple Question Answered!
August 25, 2022

I just wanted to update a credit card which was not easy, however Jeremy was extremely helpful & patient!

Date of experience: August 25, 2022
Florida
1 review
0 helpful votes
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Great
August 25, 2022

Great help. Stayed with me the whole time (a little over an hour)

Date of experience: August 25, 2022
Oklahoma
1 review
0 helpful votes
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Review
September 24, 2022

Shelly was nice to cancel my account and refund my money but I didn't know I was going to be charged and when I tried to tell the man he hung up on me.

Date of experience: August 25, 2022
West Virginia
1 review
0 helpful votes
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First time customer
August 25, 2022

I wish everything electronic worked like your site does! Wonderful experience

Date of experience: August 25, 2022
New York
1 review
0 helpful votes
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Unauthorized chg to my checking acct.
September 24, 2022

Spoke to Brandon and he is investigating the matter. He said he was going to get on it right away wish I was glad to hear.

Date of experience: August 25, 2022
Washington
1 review
0 helpful votes
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I was paying several extra charges which I did not approve! 6ya assisted me is getting those charges dropped!
Some had been for a number of months!
DJay

Date of experience: August 24, 2022
Texas
1 review
0 helpful votes
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Aysha
September 23, 2022

I was very happy with her service. She took care of my problem and did it in a few minutes. I told her I wanted to complement her to the superiors so here it is! A friendly voice and knowledgeable

Date of experience: August 24, 2022
Illinois
1 review
0 helpful votes
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New account info
August 24, 2022

What a pleasant return call. I had entered my info online, a follow up to insure I was able to do so. Thank you!

Date of experience: August 24, 2022
Oklahoma
1 review
0 helpful votes
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Just want to cancel and refunded
September 23, 2022

Know nothing about this just refund the 49.95. I have no experience thank you

Date of experience: August 24, 2022
Maryland
2 reviews
0 helpful votes
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Lost cell
August 23, 2022

Uber, in half an hour, located my cell and returned it.

Date of experience: August 23, 2022
New York
1 review
0 helpful votes
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Joshua c did everything he could to help me and everything turned out right I have been double charged for the month of August he helped me with that and also when I was trying to get in contact with Spotify I accidentally paid another payment when I thought they were just asking me information he helped me with that also it was just a joy to do something over the phone with someone and they're so polite and proper informative all of that was good he gets 10 Stars he was very nice and very professional with me and I appreciate that it doesn't always turn out like that when you're speaking to people on the phone so I wish him a great day thank you Joshua c you've made my day blessings and peace

Date of experience: August 23, 2022
Illinois
1 review
0 helpful votes
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Very satisfied
August 23, 2022

Yes, he was very eager to help he was knowledgeable he was quick and didn't waste any time getting to work I was very satisfied with his performance

Date of experience: August 23, 2022
Rhode Island
1 review
0 helpful votes
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Fixed a problem in a few minutes
August 22, 2022

Easy to speak with a extremely patient with me. I was able to fix what needed to be done

Date of experience: August 22, 2022
Kentucky
1 review
0 helpful votes
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Cable cancelled
August 21, 2022

Most helpful and the explanations were clear and courteous

Date of experience: August 21, 2022