• 32red

32red

Is this your business?
Write a Review

Overview

32red has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. 32red ranks 17th among Casinos sites.

3
See all photos
How would you rate 32red?

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user paulk1730
3 reviews
3 helpful votes
  • Send Message
January 28th, 2022

32red.Com Red is for danger Masters in Deception and Theft MANY ENTICING OFFERS
Do not fall for their seemingly great offer They were offering £150 "POUND" Free with a deposit of only £10 (which you can see I have highlighted it in red on the attached photo) I called up to check if the free credit is used 1st and if there are any catches I was told yes free cash used first and then the cash and I can withdraw my cash at anytime and there are 2 boxes in the game 1showing free bonus the other 1showing cash I thought sounds good to me I signed up and deposited £10 cash and went to start playing on the first game there was only one box showing a credit of ONLY £19 instead of 1box showing £150 credit and another box showing £10 cash I decided to play to use up all the credit then call customer service to find out how I get / activate the remaining £131 bonus credit to use and where do I find the other box with my £10 credit I was informed that that was just a mistake saying £150 it should have been 150% so from my £10 it would be £15 and he said I've had that it and also the £10 and there is definitely 2boxes showing the separate amounts even though he couldn't find where it was looking at my screen he said I would need to email customer service with the complaint and all the proof before they could sort this out I ok and sent them the web link address and the screen shot of the terms and conditions showing the £150 free with only a £10 deposit
I also sent them the recording with there advisor telling me the free credit gets used first them my cash and that I can withdraw my cash at anytime without any penalties I WAS THEN INFORMED THAT IF YOU ACCEPT THEIR £15.00 FREE BONUS CREDIT AND START PLAYING GAME BOTH THE FREE BONUS AND THE CASH GETS USED TOGETHER AND GAVE THE FOLLOWING EXAMPLE SAY IF IT WAS A £1 GAME YOU WANTED TO PLAY 60p COMES OUT YOUR CASH AND 40p COMES FROM YOUR BONUS TO MAKE UP THE 100p / £1 ALSO IF THERE WAS MONEY LEFT AND I WANTED TO TAKE IT OUT IT WOULD BE VIRTUALLY IMPOSSIBLE BECAUSE OUT OFF £15 YOU CANT TAKE ANY CASH OUT UNTIL YOUV PLAYED £750

Tip for consumers:
The best tip I can give is read my emails to 32red which are in the pictures and read their replies
They stated Second to None Customer Care Another misprint Should have read "Second rate and None Customer Care"

Products used:
Slots Games

Thumbnail of user zulfim
2 reviews
2 helpful votes
  • Send Message
May 4th, 2017

Will advice never get registered on this Casino. They take deposits and at the time of withdrawls. They close you account

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about 32red?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about 32red?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business