1 review for 32red is not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
GB
3 reviews
3 helpful votes

32red.com or is it 32red.CON
January 28, 2022

32red.Com Red is for danger Masters in Deception and Theft MANY ENTICING OFFERS
Do not fall for their seemingly great offer They were offering £150 "POUND" Free with a deposit of only £10 (which you can see I have highlighted it in red on the attached photo) I called up to check if the free credit is used 1st and if there are any catches I was told yes free cash used first and then the cash and I can withdraw my cash at anytime and there are 2 boxes in the game 1showing free bonus the other 1showing cash I thought sounds good to me I signed up and deposited £10 cash and went to start playing on the first game there was only one box showing a credit of ONLY £19 instead of 1box showing £150 credit and another box showing £10 cash I decided to play to use up all the credit then call customer service to find out how I get / activate the remaining £131 bonus credit to use and where do I find the other box with my £10 credit I was informed that that was just a mistake saying £150 it should have been 150% so from my £10 it would be £15 and he said I've had that it and also the £10 and there is definitely 2boxes showing the separate amounts even though he couldn't find where it was looking at my screen he said I would need to email customer service with the complaint and all the proof before they could sort this out I ok and sent them the web link address and the screen shot of the terms and conditions showing the £150 free with only a £10 deposit
I also sent them the recording with there advisor telling me the free credit gets used first them my cash and that I can withdraw my cash at anytime without any penalties I WAS THEN INFORMED THAT IF YOU ACCEPT THEIR £15.00 FREE BONUS CREDIT AND START PLAYING GAME BOTH THE FREE BONUS AND THE CASH GETS USED TOGETHER AND GAVE THE FOLLOWING EXAMPLE SAY IF IT WAS A £1 GAME YOU WANTED TO PLAY 60p COMES OUT YOUR CASH AND 40p COMES FROM YOUR BONUS TO MAKE UP THE 100p / £1 ALSO IF THERE WAS MONEY LEFT AND I WANTED TO TAKE IT OUT IT WOULD BE VIRTUALLY IMPOSSIBLE BECAUSE OUT OFF £15 YOU CANT TAKE ANY CASH OUT UNTIL YOUV PLAYED £750

Tip for consumers:

The best tip I can give is read my emails to 32red which are in the pictures and read their replies
They stated Second to None Customer Care Another misprint Should have read "Second rate and None Customer Care"

Products used:

Slots Games

Date of experience: January 28, 2022
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1 review for 32red is not recommended