21Threads

I ordered 7 shirts and many other things from them last year and they were great! I placed another order based on my prior experience and that was on Oct. 4th I have heard nothing! The order isn't even fulfilled yet. All thier phone numbers are no longer working. And no one answers emails. I will never order anything from them again.

I placed my order on December 5th, they got a fedex tracking number and said it shipped December 12th. Took a week just to get a tracking number from FedEx. Package was actually never sent, FedEx never received it... tracking status is unknown. No responses to emails, no responses to phone calls, voice mailbox full. This seems like a total scam to me and I will never order again. Going through PayPal for a refund at this time. Garbage company!

I ordered two shirts and spent 50 total. They took the money out of my account on March 30th. Emailed them even though I'm understanding of shipping issues with COVID and never got an email back. Went to their Facebook page to warn customers and was threatened by whomever members their page they would block me and I needed to just email them. When I informed them I have twice, they just never responded. I will never order from this company again. All the negative comments get deleted and you get threatened when you speak out. HORRIBLE COMPANY EVEN WORSE CUSTOMER SERVICE

So i guess if you order a shirt from them and it's the wrong size you're stuck with it- i was told first that all i was eligible for was a 40% off coupon for the right size... after several emails good grief! I wont buy from them again.

The shirts are so cheaply made! Completely disappointed! Don't waste your money!

I haven't received my tshirts. I ordered them in late March, they showed they were shipped April 2 and when I click on the order update, it spams me and shows me coupons for future orders. When I dig a little deeper, it shows a UPS tracking number but UPS has no updates and it's been weeks. I am wondering at this point if I will even receive my tshirts.

Quality of tee shirts very flimsy. Plus, received a incorrect tee shirt, one I would never wear in public. So not happy.

It's been 8 days since my order. I did receive an order confirmation but I have not received any information since that time except an email from sitejabber asking if I have received my order... NO, I have not! I can't get 21 Threads on the phone, there is no way to leave a voicemail and I have sent 2 emails with no response. $119 later and no shirts, I am not happy. I hope to receive the products. If I do, I will rate again.

They sent me a shirt that was 100% polyester, and see-through. They claim that it was the correct shirt, it's not. The papaya shirt they sent me is dark pumpkin orange. I've asked for a refund and have yet to hear anything from them.

I placed my order for 4 shirts on December 11th and our family Christmas party is tomorrow... I bought these as gifts they are Christmas shirts and I don't know if you all realize it or not but NOBODY WANTS A CHRISTMAS SHIRT AFTER CHRISTMAS! Terrible customer service won't answer phone the voice mail is full, won't answer emails and the chat system is disabled. I would think you could hire some people in customer service with the money you are stealing from everyone you scam. Totally disappointed

Giving 1 star only because shipping time was decent. The shirts are cheap thin poor quality material and I'm afraid if I wash it the lettering will come off.

Have received no reply from customer service. Have attempted twice. Ordered shirt Order #*******. Was to be shipped in 3 to 5 days. Received after 18 days. Too late for 12/01 event. Requested to return unopened for refund. No reply. Twice. I now see fine print on website says refunds only in form of store credit. Would you return - will be out of money and without product. See their BBB rating. Wish I would've reviewed ahead of time.

Shirts shipped April 2nd, per their email and no evidence of actual information. Communication with customer service and nothing has been resolved.

Multiple emails sent with no response. No email to confirm shipping or tracking. Tried to call 800# - no answer and voicemail is full. Live chat isn't live - no one there! This company has a great product but very $#*!ty customer service.

I waited over a month to receive my 3 shirts and a cup. The shirts were all huge... and I followed the sizing chart and ordered down a size. When looking at the shirts, I noticed one had a hole in the collar area (poor stitching) and the other had a defect in the ink not going all the way thru the print. No response from customer after FOUR emails sent and I also attempted to do the live chat on their website multiple times with no response! Never order from them again... cute prints but ZERO customer service!

Ordered 4 weeks before Christmas, order never arrived. Track package didn't work, emailed customer support multiple times. No reply. Poor poor service. Super disappointed... shirts looks so fun, but wasted money! Don't bother!

I ordered shirts from this company and they were too large I contacted them to return them and exchange them and was told they were no returns and now I am stuck paying for t-shirts that I cannot wear. I would never order from them again

The t-shirt shipped to me was not what I ordered. The graphic and its color were incorrect.

This company has ZERO customer service. They sent the wrong size and wrong color shirt and then did not respond to multiple calls and emails asking for help in exchanging, credit or refund.

I have waited over 4 weeks with cocky customer service to receive absolutely nothing - but they were quick to take the money out of my account. Can't believe I have to go through my bank to get my money back.

I've purchased from this company a few times back in 2020. Was super happy with what I ordered and RECEIVED. I just placed a NINE shirt order, costing some decent money and the place is crickets! No one answers the phone, online chat, email…. Nothing! So bazaar and now I'm growing increasingly concerned I've been scammed out of $157!

It has been 4 days since I have emailed, called (voice mailbox full), and emailed again. Still no answer about why my kids shirts were missing from my order. There is no way to contact anyone there so you better like what you get!

I received my shirt WAY LATER than expected and then it was terrible quality! The design is not centered... and part of it was screen printed on the sleeve?! I wrote customer service and they responded asking for a photo. I sent one and several other attempts to get a response, but NOTHING. I just wanted the shirt replaced because no way I'm wearing it! DO NOT buy from them.