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The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.
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It's such a relief to be able to withdraw directly in rupees. There are no complicated currency conversions; the money goes straight to my bank account or UPI wallet. It's super convenient for Indian users.
I've heard a lot of good things about 1xBet before joining them. I want to emphasize that they live up to major user expectations. The platform is reliable, transparent, and trusted by many people in Ghana. It's easy to see why they have such a good reputation.
Thank you for your kind words. We’re delighted to hear that 1xBet has met your expectations and that you find our platform reliable and transparent. Your trust means a lot to us, and we remain committed to providing the best betting experience.
Worse customer service experience.
Operator name: Aishah
I told her my funds are not in, and she ask me to wait 1hr and get back to them again if is not in. I told her this happens to me a lot of times and after 1hr the funds will not be in so I just ask her if she can just proceed to the relevant department to proceed with my fund. And she said that "Please take noted spamming here will lead you to getting ban." How am I spamming when I ask request her to just proceed to relevant department? Worse betting app, highly do not recommend.
We appreciate you taking the time to share your feedback with us. We deeply regret the negative experience you had with our customer service team and sincerely apologize for the inconvenience caused by the delay in processing your withdrawal. We understand how frustrating it can be to wait for extended periods, especially when the responses received seem impersonal and unhelpful.
Your concern is extremely important to us, and we take this matter very seriously. Allow us to explain the situation and reassure you that we are committed to resolving your issue as quickly and efficiently as possible. While we strive to ensure all withdrawal requests are processed promptly, unexpected issues sometimes arise, causing delays. These can include high volumes of requests, technical issues, or longer-than-expected review processes. We understand that our communication during this time has not met your expectations, and for that, we are truly sorry.
In the meantime, we kindly ask for your patience as we diligently work to resolve this issue. Rest assured, we are doing everything possible to ensure your funds are credited to your account without further delay. If you can provide any additional information or documents, it will greatly help us speed up the resolution process. Please submit these to our support team via the website or app.
Warmest regards,
1xbet Support Team
The mobile app is fantastic. I've been using it for months, and it's smooth, fast, and easy to navigate. Whether placing bets, checking odds, or withdrawing money, everything works with flying colors on mobile. Moreover, I can open it using one of the gadgets, including a smartphone, notebook, or tablet.
Thank you for your feedback. We're delighted to hear that you enjoy using our mobile app and find it smooth, fast, and convenient. Providing a seamless experience across different devices is our priority, and we’re glad it meets your expectations.
I love how many payment options 1xBet offers. Everything from M-Pesa to bank transfers is covered. It's super convenient for people in Kenya like me who rely on mobile payments. Account depositing seems trouble-free as well, and I like it.
Thank you for your feedback! We're glad to hear that you appreciate the variety of payment options and the convenience of mobile payments in Kenya. Ensuring a smooth deposit experience is a priority for us. Wishing you the best of luck with your bets!
The range of sports on 1xBet is incredible. Cricket, kabaddi, football, tennisyou name it, they have it. As an Indian bettor, it's great to see all my favorite sports covered in one place. Most importantly, I know how to turn my knowledge into regular winnings!
Thank you for your feedback! We're thrilled that you enjoy the wide range of sports available on 1xBet. It's great to hear that you can leverage your knowledge for successful bets. Wishing you continued success and enjoyable betting experiences!
I've been using 1xBet for almost a year now, and the withdrawals are seamless. Thanks to Mobile Money, I always get my funds within 15 minutes. I've tried other bookies, but none have this level of efficiency. It's great for players in Ghana! On the other hand, they could have adjusted the verification terms.
Thank you for your feedback! We're glad to hear that you appreciate the fast withdrawals with Mobile Money. Your suggestion about verification terms is noted, as we always strive to improve our services. Wishing you continued success with your bets on 1xBet!
Worst Service i have ever seen.
My Game id is *******
My 2 Deposit amount of rs 5000 and 700 Respectively is pending since 18 days not getting any Response only executive saying that "process Main hain" Kisi bhi payment system ko 18 Din nai lagte yeh Company Fraud hain unko fark nahi padta kisi k sath bhi cheating krne se. So Don't Download it's a Big Big Fraud abhi main Sare platform par yeh review dalne vala hu
Hello!
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your cooperation and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
The bonuses on 1xBet are mind-blowing. From the welcome bonus to reload offers, there's always something exciting going on. I've claimed several bonuses, and the terms are clear and easy to follow. Highly recommended for bonus lovers! Last time, they credited €90 and 75 free spins to my betting account. I feel delighted.
Thank you for your feedback! We're thrilled that you enjoy our bonuses and find them rewarding. Our goal is to keep the excitement going with clear and user-friendly promotions. Wishing you continued success and enjoyment on 1xBet!
Gaming id - *******873
Hey guys, just a heads up. I've had a pretty crappy experience with 1xbet. I won a couple of times on their Lucky Friday bonus and thought I was on a roll, but then they blocked me from getting any more bonuses. And to make matters worse, they eventually blocked my entire gaming account!
When I asked them why, they just sent me a generic response: "The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason."
Yeah, real helpful, 1xbet. Just a warning to anyone else out there, be careful if you start winning. They might just shut you down without explanation!
Hello!
We sincerely regret for the inconvenience caused.
The most common reason for blocking is a multi-account.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
The jackpots on 1xBet are amazing. I haven't won big yet, but I've come close a few times, and the payout potential is enormous. It's exciting to play, knowing you have such high chances compared to other platforms.
Thank you for your feedback! We're glad you enjoy the thrill of our jackpots and the payout potential.
I'm more of a slot person, and 1xBet has various virtual casino games. The payouts are generous, and I've already had a few big wins. They also run promotions for slot games, which keeps things interesting. I have an upbeat winning track with almost $380 earned within a few game sessions a few days ago.
Thank you for your feedback! We're glad you’re enjoying the variety of slot games and the promotions on 1xBet.
Me gusta 1xbet. Es una casa de apuestas bastante jugable. Suelo apostar en tarjetas amarillas en el fútbol, por lo que elegí esta plataforma, ya que tienen buenas cuotas para eso. También me gusta su línea de apuestas. He encontrado aquí el campeonato de China, donde también se puede ganar. En general, todo está bien, excepto por el sitio web. En esos laberintos uno puede perderse, no hay sugerencias ni nada. Recomendaría que prestaran atención a la comodidad de la disposición de las secciones.
Gracias por tu comentario. Nos alegra saber que disfrutas de las cuotas y la variedad de apuestas en 1xBet. Tomamos en cuenta tu sugerencia sobre la navegación del sitio web para mejorar la experiencia de usuario.
The daily prize draws are a fantastic feature. I've entered several times and even won free bets on January 15. It's fun to stay engaged on the platform, and the prizes are genuinely rewarding.
Thank you for your feedback! We're glad you enjoy the daily prize draws and that you've already won.
Debido al trabajo, tengo que jugar en el móvil, así que descargué la aplicación de 1xbet. Funciona bien, se actualiza constantemente, es mejor que el sitio web. Llevo mucho tiempo aquí, así que por ahora todo me gusta. Tiene una buena línea para boxeo y tenis, y las cuotas no están mal. Lo único que creo que falta son más códigos promocionales.
Gracias por tu comentario. Nos alegra saber que disfrutas de la aplicación y de la variedad de deportes disponibles. Tomamos en cuenta tu sugerencia sobre los códigos promocionales.
As a football fan, I'm amazed by the variety on 1xBet. They cover every possible market—corners, cards, goals, and player stats. It's unmatched compared to other bookmakers I've tried in India. You'll never run out of options!
Thank you for your feedback! We're glad you appreciate the variety of markets on 1xBet.
Conheci a 1Xbet graças às recomendações de amigos. As impressões gerais são positivas: muitas ligas esportivas e torneios para escolher. Ocorreu um erro ao enviar o e-mail de confirmação durante o registro, mas isso não me impediu de continuar fazendo apostas. Agora eu uso sem problemas.
Obrigado pelo seu feedback! Ficamos felizes em saber que você está satisfeito com a variedade de opções.
It's not bad, but nothing extraordinary. The 1xBet demo helped me understand its basics before risking real money. It's great for beginners like me who need a bit of practice. Now I'm confident placing real bets, and I've even started winning.
Thank you for sharing your experience! We're glad the 1xBet demo helped you get started and gain confidence.
When I joined, the odds on some less popular sports were low. But over time, I've noticed they've improved. Now, even exotic sports and markets offer decent figures. The constant updates show they listen to user feedback.
Thank you for your feedback! We're glad to hear that you've noticed improvements in our odds across various sports. We’re always working to enhance our offerings based on user input. Wishing you continued success with your bets!
The 1xBet odds are much better compared to industry rivals I've tried. Even with low stakes, the returns can be impressive. I get more value for my bets here, especially during live matches. I will keep it up to achieve my goals.
Thank you for your feedback! We're glad to hear that you find our odds competitive and rewarding. Providing great value, especially during live matches, is our priority. We wish you continued success with your bets, and if you ever need assistance, we're here to help!
Answer: As big football fan - I like it. 1xbet is good bookmaker and surely not a scam, or something like this. Its licensed by Curacao, which allows gambling, betting on lotteries, live casino, slots, TV games and other forms of entertainment. I have been playing with them for several years now, and I can safely recommend 1xbet to everyone who is interested in betting.
Answer: SBI and indian bank global master card debit cards are confirm accepted in 1xbet. I'm using them right now.
Answer: I really like their app not only because it's easier to use than desktop ver. But also because their app is much more user-friendly than other bookie's P.S. I'm apple user so obviously I use ios ver. Can't be sure about android ver.
Answer: Hello! You can familiarize yourself with a plethora of bonuses provided to us by clicking "Promo" on the upper part of our website
Answer: Dear PINAPOLU S., please specify the exact date, time and amount of your withdrawal to our email - public. Relations(at)1xpartner.com. Also, provide us with your client ID. We will check all the information
Answer: Hello! Usually the verification of the specific document takes up to 73 hours by the Security Department, as per the Terms & Conditions. Please wait until you've received the letter from the Security Department Team
Answer: Hello! In this case, please consider contacting the Support Mail at info-en@1xbet-team.com. There, provide the details and the context of your situation and you will be assisted with your case
Answer: Hello! Please provide more info with the screenshots of what do you mean to us at public.relations@1xpartner.com so that we could assist you with that
Thank you for your feedback. We’re pleased to hear that direct withdrawals in rupees make your experience more convenient. Simplifying transactions for our users is a priority, and we’re glad you find it hassle-free.