1ClickPrint has a rating of 2.5 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1ClickPrint most frequently mention customer service problems. 1ClickPrint ranks 126th among Photo Printing sites.
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Fantastic level of service. Really liked my prints. I was over the moon for the price. Definitely will use again
As I have already said this is not as it was described on your advert on Facebook. The term used to describe what I was buying was (Premium Canvas) Not MDF frame with Polycotton. If that was what your advert said I certainly would not have bothered ad you can buy that cheap fake canvas from Groupon for about £8:99. I am not happy with your product and again I am asking for my money back. It is not right to con people like this. I have just read some of your 1-star reviews, I think you need to listen to your customers. Forget the thousands of happy customers you say you have and concentrate on the people who are not happy. Remember they are the people who keep you in business. Your replies to the honest opinions that everyone is entitled to. Seems a bit aggressive. I await my refund. Many thanks
As I have already said this is not as it was described on your advert on Facebook. The term used to describe what I was buying was (Premium Canvas) Not MDF frame with Polycotton. If that was what your advert said I certainly would not have bothered ad you can buy that cheap fake canvas from Groupon for about £8:99. I am not happy with your product and again I am asking for my money back. It is not right to con people like this. I have just read some of your 1-star reviews, I think you need to listen to your customers. Forget the thousands of happy customers you say you have and concentrate on the people who are not happy. Remember they are the people who keep you in business. Your replies to the honest opinions that everyone is entitled to. Seems a bit aggressive. I await my refund. Many thanks
Tip for consumers:
Bad attitude to customers. You can not speak to them in person as they don't answer the phone
Products used:
Canvas (Not Canvas)
Order number *******. Customer services in this company are terrible. My order did not arrive even though the money came out of my account. On trying to contact the company, not one phone call or one email was answered. So disappointing.
This company is dreadful!
The invoice states you are paying a set amount then deducts discount and including P & P! However when you do not live within the UK. You are charge revenue at the full price!
BE warned! They do not state this as " It has been in practice for sometime" was the reply I received from 1clinkprint!
I will never order from this company again it's been over a month and still haven't received my 3 canvas I ordered. I have sent several emails cause this company don't communicate over phone and all they say is it's been shipped on the 6th of May well it's almost June. Terrible communication with customers. DONT WASTE YOUR TIME. I understand with the coronavirus it's been a challenge but this was suppose to be a gift for My daughters 1st Mother's Day. I will Never Order from this company again
Ordered canvas and prints on 17 Dec arrived on 28th. Was a Xmas present so bit of a shame but I should've ordered earlier. They didn't respond to any of my emails. There's no tracking available on the site. The are no delivery prices or leadtimes on there either. However the canvas was a good price, photos good quality.
Bought a print from this company on May 16th it's now June 18th and no delivery yet also when I call them all they do is hang up on me when they answer also ordered another print thru Verizon and received it in 2 weeks never will buy from this company ever again and will call Discover card and will get a refund that way this company is a farce and a complete sham don't waste your time with them
Placed an order over a month ago. Never received it, no response to email, can't track the order from thrive site. Won't EVER ORDER AGAIN!
Fantastic level of service. Really liked my prints. I was over the moon for the price. Definitely will use again
I placed an order and weeks later have not received it. I have emailed the company 5x and received the same exact response each time. I have called 6x and hung up on 5x. When I did speak with them, they assured me I would have it the next day... it did not come. There are many companies that offer this service... use any one of them DO NOT USE THIS COMPANY!
Tip for consumers:
Read all reviews...they are horrible! Use any other company. DO NOT USE 1CLICKPRINT
Used 1clickprint following the purchase of a 200 print Living Social voucher. Delivery took 10 days but the print colour and quality is awful on some of the photos. Definitely wouldn't use them again.
I have ordered through a few different companies and thought I would give this one a try I received the canvas and it was of very poor quality as far as the picture it was very blurry. I have contacted the company about sending the picture back and getting my refund and nothing has ever happened just a lot of run around. I wish not to post the picture on this review because it is a picture of my grandchild.
7 out of 10 I ordered were perfect 1 blurry and 2 got lost in the mail. Customer service was very accommodating and I'm waiting for a reissue.
Ordered on April 7 Th for Mother's DayAnd still nothing they claim they mailed it on April 16th, keep calling and I still get the same response should be there soon they have no tracking number, spoke with customer service today and they hung up on me
Arrived on time and my canvas looks amazing! It's well made and the print is really good. So glad I made an order!
Need ability to do more editing than zoom in on a photo. After loading eight photos, on the ninth I noticed the price skyrocketed from $1.99 each to $9.99 each. No notice. Nothing in the ad. I contacted the company. Their email response was timely but advised me that the price goes up on the eighth. Maybe they have hidden this info somewhere that we wouldn't think of looking. Hmmm... I believe this is false advertising. Hidden away under SECTION 4 MODIFICATIONS TO THE SERVICE AND PRICES (where you wouldn't even look) is the famous: "Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time." After reading reviews about poor quality and color I have decided that even eight canvas pieces for $1.99 each plus about $3 each for shipping, is not a good deal after all.
I ordered two customized canvas for my friends as their birthday presents. I wasn't expecting much because I bought it at their promotion rate but It was the exact quality of the photo I have uploaded to their database. It was delivered withing 2 weeks like they promised.
Pictures are ok. But there delivery is so slow. Rang e times now given delivery dates and excuses but it is soooooo slow. And they don't seem to care either...
1st Time customer... I purchased a canvas for a friend who just lost her Mother, it is a precious picture of the two of them. I wanted to surprise her. BUT She never received the picture. I am unable to contact anyone from the company.
What an amazing company, called up with an issue regarding one of my prints they where quick to resolve the issue and send out replacement. Great customer service and fantastic quality and price can not be beaten. All my future business will be with them and i would recommend them to anyone.
Got my order today In perfect order!
Would highly recommend 1click print really fast service no issues with the order what so ever!
Horrible! This place is not ligit. Never received my order. Ordered in March then company said the would resend them. Lie. This is horrible that they can just steal money like that. I ordered pictures from free print app and got them in 1 week like promised.
I had over a thousand photos to order. I had created a folder but unfortunately you have to select each print individually. If you touch anywhere near the edge of any photo you lose your entire order and have to start again. Once I managed to upload my entire selection but my screen blacked out and I had to start again. To be fair this also used to happen in Boots and Jessops. If you decide to use this company then write down your password. For some reason if you have ordered from 1clickPrint before then when you get to paying and completing your order you are then required to log in. If you haven't got a password and create another one you are informed'Error email already in use' ( you know the scenario from your experience with other poorly designed sites. I phoned them but apparently the line was bad. I phoned again but as soon as I started to calmly explain the problem the call was terminated. This happened a further three times. It was always the same person too so I suspect this is a very small and inexperienced outfit. The photo quality was good however some pictures were over cropped. The price for 6 by 4 photos was good but the time spent just simply trying to upload an order has to be taken into consideration. I would recommend going with a professional company with a properly designed website.
Recently bought canvases through 1clickprint au. One was very blurry and the other canvas was wrapped terribly. Very dissatisfied and have been emailing them and not getting answered.
Just recieved my first ever order from One Click. Am so happy. Superb quality and value for money best on the market
Your photos on highest quality, handmade canvas prints, acrylic and more. Wall art, photo blocks all handmade in our own factory and delivered to your door.