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    1and1.co.uk

Corporate Values

Overview

1and1.co.uk has a consumer rating of 1 star from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. 1and1.co.uk also ranks 30th among Server sites. The most common issues with 1and1.co.uk are around customer service, which is not as good as expected by some customers.

  • Service
    1
  • Value
    1
How would you rate 1and1.co.uk?
Top Critical Review

“Rip-off merchants and technically useless.”

Stewart C.
3/6/17

They stole from my credit card and managed to LOSE not one, but two ecommerce sites - they failed (or didn't bother) to find the back-ups and they were lost forever. Email addresses were hacked and used by spammers and I was blamed for issues of security!! They are well known for charging your credit card for 'services' you haven't ordered. Note that I have had websites hosted by at least four other companies and no major problems. This company gets a high score on the very dodgy 'review' site Trustpilot, because businesses who pay get easier access to removal of negative reviews, but please AVOID this company and don't be fooled by fake review sites either.

See critical reviews

Reviews (3)

Rating

Timeframe

Other

stewartc28
6 reviews
13 helpful votes
March 6th, 2017
They stole from my credit card and managed to LOSE not one, but two ecommerce sites - they failed (or didn't bother) to find the back-ups and they were lost forever.

Email addresses were hacked and used by spammers and I was blamed for issues of security!!

They are well known for charging your credit card for 'services' you haven't ordered.

Note that I have had websites hosted by at least four other companies and no major problems.

This company gets a high score on the very dodgy 'review' site Trustpilot, because businesses who pay get easier access to removal of negative reviews, but please AVOID this company and don't be fooled by fake review sites either.
johnm435
2 reviews
4 helpful votes
December 21st, 2016
I have been with www.1and1.co.uk for sixteen years, hosting a couple of TLDs.
It recently dawned on me that they were billing me twice a year and their prices had gone through roof - about £150 per year - four times more than better hosting companies.
I tried to terminate the contract one day before it expired but then found that the process had to be completed by phone - and their lines were closed for the weekend.
I spoke to them and I was reassured that the billng would not go through then, lo, the invoice duly arrived.
I've spoken to them again and I've emailed them to get it sorted out, but no answer.
I think this is disgraceful and rather callous.
I would never recommend this company in a million years - keep
their hands out of your bank account.

Tip for consumers: Simply avoid them - there is plenty of choice out there.

kevinb14
1 review
2 helpful votes
June 2nd, 2011
They ask you for your password when dealing with any enquiries and when you refuse to give it to them they hang up !!!

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About the business

1&1 Internet UK is one of Europe's largest Hosting Providers - We offer a range of services, such as: Hosting Solutions, Domains, Websites. Start your Project today!

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