1800GotJunk

I first used the Junk Guys when they were new in town. Yes it has been a few years. At that time my crew was fair, friendly, helpful. After today I realize, like most businesses which experience a few years of success, are nothing more than a racket. Super inflated price for minimal work (20 mins?), sullen, superior workers, and to top it off, the dreaded tip screen. Why do I have to tip you for doing your job? Yes, I did agree, I did pay. I think I was in shock, disconnected as to how such a lovely service, once upon a time, turned into another grabbing con. PI am in Tucson, AZ. Do yourself a favor. Find a guy with a trailer or do it yourself.

We called after having to deal with bad tenants. I already knew they were very expensive we called and they were able to come that same day. Being late, of course, they were only able to pick up a part of the junk and charged us full price and came back the same day to pick up the rest of the junk. So far nothing is overly wrong with what happened, we tried calling them several times as we had a contact to come and collect most of the remaining junk, after our contact got there they refused to stop working and claimed "we already did the work so he can take it but were going to charge you full price for it". Zero flexibility, not even a discount and it seemed pretty hostile towards our request all because they couldn't answer a phone 45 minutes before they loaded the junk in.

It was nice that they were able to get to us on the same day. Save yourself a ton of money, rent a truck or trailer and do the lifting yourself. Local eco-centers will be glad to take in your junk and usually for free!

Similar to some of the comments about their shady pricing practices (makes used car salesman look like saints) I had 1 item (old piano) for them to take me they quoted me $379.00. I said no thank you. Then they called to see about a lower price ($300) I said sorry for wasting your time guys. Have a pricing estimate before you come out and scam me.

The company has a strong business but is unethical, they violate labor laws and don't provide lunch breaks nor do they care their employees are over worked and on drugs. Please stop ruining peoples life's. My fiancé was sober and healthy and our family was beautiful before -800 got junk ruined our life's. Give us our family back. I care more about my daughter. If you do not believe me the other employee who also had a 1 year older kid died while working for 800 got junk. I think this company should be investigated.

I recently used their services. Will steer clear of them in future! Their pricing is highly subjective in nature and not very transparent. I live in Central NJ and perhaps their rates vary from franchisee to franchisee and from area to area, across the state and across the country! That is not really made clear.

You are very dependent on the pickup truck crew's eyeballing your load and telling you what fraction of a truck load that it represents, "in their opinion." That is the wrinkle. Also, they could, as a company, publish their rates by fraction of a truck load by local zip code or by region and email or message the rates to you ahead of time, if they wished to do so but apparently they do not so wish. They do not do so, as far as I could see, from my online searches. I will let readers speculate why they choose not to do this! I have arrived at my own conclusions!

Their online video commercial featuring their CEO, allegedly designed to explain pricing, really does so only in the very vaguest manner. So let me tell you what their rate card showed for my Central New Jersey zip code in this month of March 2021. Minimum charge cited was $185. Maybe that was for a single item. Their rate card did not specify what constituted a minimum load. For the lowest fraction of a load quoted on their rate card - i. E. a load of 1/8 of a truck they charged $225. They told me that I had 1/6 of a truckload which would cost me $285. A 1/2 load was $505 and a full load was $735. So it is a sliding scale and the rates go up less steeply the larger the fraction of a truck load that you require removed.

Now, to be fair, you can always refuse their services if you do not like their quote. However the lack of upfront transparency and the subjective nature of their eyeballed estimates really bothers/bothered me! Also please do not be dumb like me, I had filing cabinets and so to reduce weight for the crew I took out the drawers. Big mistake I told the crew that putting back the drawers on the truck would reduce the volume of my load. Do not try to be nice like me! My protest on this topic to the crew fell on deaf ears. So my advice to others is that it is best to leave drawers in. Do not be too concerned about the crew as they are not too concerned about you or your pocket!

Basically,. If I had not been expecting delivery of newer replacement furniture, the next day, I would have refused their services. However, for that reason, I did not really feel I had the option to do so, on this occasion.

Bottom line, personally, I am done with their services or at least until such time that I hear they are doing more to be more price transparent and reduce the estimating subjectivity!

Called for a saturday appointment, Jesse and Andrew were very nice. They took a small load that day and said they would be back on Monday, they could have taken more but didn't. They came around 9:15 filled the truck twice, second time told me the dumps were closing so they couldn't come back for the rest that day. So, I talked to the manager Sam, and we booked another time the next Friday. Friday July 1st came with a no call, no show. Tried calling Sam and Andrew, no luck. So, I had no choice but to call corporate to get to the bottom of it. Sam called all apologetic said he had no excuse, gave me the "we are understaffed, ran out of time, dumps closing early etc. So, I rescheduled again for Wednesday, I told them I was working and would like them to be there when I got home, with the truck filled up and all I would do is pay them. That did not happen... They were supposed to be here between 2 pm and 4 pm. I called corporate again and Sam, called me right back. His crew got here at 4:25. By 5pm they had the rest of the junk ready FINALLY! Sharkeem and Will were very fast and worked to get things done. For all the setbacks and very high quote, I did not get a discount for the inconvenience or frustration. Will I ever use this service again remains to be seen? I wish I could have given a better review because the gentlemen were all very nice, I just can't. Don't promise to get it done in 1 day when it took 4 different days. No call, no show is really upsetting and makes you feel unimportant. No matter the circumstances someone should have called - Manager or even corporate to check on the job to make sure it was getting done.

We had a couple dressers, a kitchen table and a few other things to haul away. I was told they charge by the amount of space taken in the truck and that I'd get a firm quote when they arrived. That would have been fine except that the two men could not agree on what to charge. It started at $300 but when we added two smaller items it went to $425. At $300 I had set aside some tip money but, at $425 I did not. Further, they ended up NOT taking two items that were supposed to be removed. When I went to the loading dock to retrieve two dollys that I had to provide for them (they had brought only one) and pay, I gave them the $425 yet when I reviewed the receipt, it was for $400. So, they made up their own tip. I followed up with the local office and of course, none of the three "stories" - the driver, the helper nor mine - were the same. I know the truth. Finally, I looked in the bed of the truck and my items filled did not come close to using anything over $300-$350 of the space based on their own description. Misleading and deceptive at best, fraudulent at worst.

This company has ubiquitous ads and bills themself as ecologically forward because they recycle or donate items. They had two trucks, one for "junk" and one for "donations," but they only thing they were interested in donating were large pieces of furniture. Everything else was trashed, small items which an organization like Goodwill could make use of. I know that it shouldn't matter that some of these items were family heirlooms, but I had to leave the house because of the sound of things breaking when they literally threw the items out the window into their truck. Estimates they give are subject to change because it depends on how many trucks they have to fill. I was not able to leave a review on their site and the only ones they posted were positive.

Dont like the price they quote you? Tell them youd rather get a dumpster or hire someone off craigslist. Get a quote from a cheaper co. First. Ask them to call their manager. Matt. And tell him its way too much. Overpriced etc etc. Get a $600 job done for 4. Get a $1200 job done for 750. I promise. They will NOT walk away from ANY money. PERIOD. Oh yea. And dont forget to tip the guys. They get treated like trash and only make $9-$10/hr. Its not commission based. Make them give u a better price.

The amount removed was only the equivalent of 2 pickup trucks. They had an easy job to remove this stuff from a nursing home, all on one floor. Were changing their arrival time 3 times. Were originally coming between 3 and 5. Phoned said it was cancelled but rebooked. Then phoned said would come around 11. Called 10 minutes later and said would be there at noon. Half hour later phoned and said would come at 1 pm. They arrived with half a load on the trunk from another pickup, yet they charged us for 2/3 of a load. This process was poorly set up. DO NOT USE THIS OUTFIT.
They list their hours by saying

I chose Got Junk because their website says they will donate items that are donatable. However, they destroyed perfectly good wooden furniture, even kicking apart a table to fit it into the truck. They are good at getting rid of junk, but just expect all of your items to end up in a landfill.

I paid for yard waste p/u and disposal and was left with half of all the debris that I had to dispose of myself. They didn't have the tools or other means of picking up the branches and twigs from the yard much less from the driveway. I had to provide the tools, rake the yard and sweep the driveway. I collected 6 bags of debris to be trashed.
Now when I call the local office to discuss the problem I get no call-back. Twice!

I called and spoke with a gentlemen in regards to their service. He quoted me two different prices. One price was for this. The other was if the total of the items were less than1/8 of the truck. He was a total bully. I told him we only wanted to check price. I can have someone at your house today to give you an estimate. I told him no. We were only checking price. If you wait any longer I can not promise service today. I again told him that was fine-we were only checking. I told him I would call back. Do not waste your time with this bully of a company. I found someone in my neighbor and for half the price that they quoted me.

I never had used a removal company so had no idea what to expect.
Problem #1 ~ first scheduler dated p/u date wrong; happy I had checked it in my email. Okay, errors can happen.
Problem #2 ~ called to correct, second scheduler had me waiting at least 10 minutes while she updated. Said she would send updated email. She did not. Again, happy I double checked it.
The third call was answered by a manager, and set it right.
Problem #3 ~ received a call from driver? / scheduler? ON THE MORNING SCHEDULED FOR PICK UP SAYING THEY WERE NOT PICKING UP THAT DAY! Had to immediately reschedule all other professionals working that week.
Unacceptable!
Problem #4 ~ Not one of those 3 employees scheduling the order disclosed the extra fee for a mattress / box spring set although all were told exactly the few items I had to move.
Which were:
King mattress and box spring ~ no frame
About 50 hangers ~ empty
Less than 10 cardboard boxes no bigger than 25"x25"x10 with some clothing / miscellaneous items, nothing very heavy
A swivel desk chair
So when the delivery guys (very nice/polite/professional) said it's $350.00,
(seemed a bit high as there was not much to haul out, and with only a few stairs, they weren't there more than 45 minutes, but like I wrote, I never used such a service) PLUS! ~ an extra $70.00 for mattress / $70.00 for box spring, it felt like a ~ SCAM. I was stuck; stuff had to get moved out asap. So I agreed to have them haul.
Dissatisfied with this overcharge, I called and left a message with a supervisor, I believe her name was Heidi. She returned my call within 24 hours! Wow! She apologized and admitted that I should have been told about the extra fee for mattress / box spring removal. I was refunded $150.00 within a month. Heidi, thank you for admitting the lack of transparency, and the refund.
So you can see why stars were deducted with all of the problems with my experience.
This was in Rhode Island.

More like 1-800 get ripped off. Poor service from 800 got junk. Has anyone received poor service from 800 Got Junk. My neighbor just had them over to remove a wooden dog house (heavily built) and a good working freezer. She was quoted $300 to do it. She had other items to remove but it was more money. They dismantled the dog house which had an asphalt roofing on it and then left after about 45 min. They did not haul off the roofing material nor give her a reason as to why? Should have been all part of the job. They left a mess in the driveway. After I myself called them to complain, they said that it would be taken care of and would return a call to me. No return call, but they did come back and swept the driveway BUT DID NOT REMOVE THE ROOFING MATERIAL! They did not explain to her as why not, as it should have been part of the job. As far as Im concerned she as a single lady was ripped off and unfortunately she payed them in cash