123SecurityProducts

Purchased a product from them without them telling me that the install required specific software and a certified installer. Once it arrived (over 1 month later). They did not provide any assistance with finding a certified vendor in my area for install. I did my own research and found no one in my area is certified, rendering my purchase useless. Mind you, this equipment was over $1100. 00 in value. I started a return and sent back the unit. I used a different box to ship it back. They reject my return due to not putting enough bubble wrap in the box and it was missing a ziplock bag. They returned it to me. (note: there was NO damage to the unit itself) I added the ziplock and more bubble wrap and sent it back to them (shipping is $40!) they now are refusing to refund me and also keeping the unit hostage. So i am out $1100. 00 with no unit either.

Their customer service was extremely unhelpful and pretty rude in my opinion. I am a fleet manager and work with a lot of different vendors and i have never experienced such terrible service. 0/10 would not recommend DO NOT SUPPORT THIS BUSINESS BY PURCHASING THEIR PRODUCTS, YOU WILL REGRET IT.

I have placed 2 orders with this company. The first one was "OK" as I was promised it would be shipped on a certain date and it did not - 3 days late. I decided maybe this was just a fluke and would try again. Again I was promised a ship date and it was not. After 2 weeks of asking, finally I got an answer - it was being shipped the next day and I would get a tracking number. 2 days go by, and still nothing - I reach out to cancel and miraculously I get a tracking number stating the label was created but there is a delay and NO ETA. After contacting them to cancel the order the second time, they refused and stated there is nothing they can do.

Stray away form this company, it is not what they say they are - they do not have a "huge inventory" they order everything and have it dropped shipped. Their service is subpar and extremely lacking. There are better places to shop on the web than this.

One of the worst companies, I sent a number of emails no response, call you get a recording telling you they get back to you, good luck. After 11 days waiting for a tracking number I open a case with PayPal. To get my money back. Think and think again before you buy anything from this company. Wasted my time, I have no idea how there are in Business.

Nothing like listing items on your site with a tag, ships in 24 hours, and then 9 days later being told its not available. And that's after a few emails and phone calls checking on the orders status. And when I asked why it took them so long to let me know, I was told its not available is all. A quick check of the website and its still listed for sale with stock. I asked for a 2nd option, and never got a response. I'll never use them or recommend them no matter what good review they get. And I strongly suggest everyone look elsewhere.

I'm really skeptical of the legitimacy of 123 Security Products. I ordered a WiFi extender and my invoice said I could expect the package about 10 days later. After 10 days I inquired about my order and was told it would arrive longer than a month later. They admitted they did not specify this on the website but refused to make any compensation for the exclusion of this information. My correspondences went mostly unanswered until I sent another email and it did not seem like the rep understood my messages.

I had bad experience with their customer service so I added the review on their online store. They deleted it. They have about 1600 review and they are either all perfect or almost. I wonder how many bad reviews they had and deleted. So Shady. If delete bad reviews, it already says something about their service. I should done some research before I ordered products from them.

Horrible warranty customer service. Management * is horrible hands-down I would've fired her a long time ago she's very unprofessional. Obviously nobody there knows what they are doing I'm still waiting for an MVR pack that still has not showed up and they don't seem to have any record of me calling with my case number that they asked me to get from hike vision

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Awful, awful company - my order was never processed on there - they send manufacturer never told them. This happened before china virus craziness, and now it's happened again. Manufacturer never shipped the item to them. I understand delays, but why both times did I only learn about this from me having to follow up - and following up meant multiple upon multiple phone calls and messages with no responses. BC19 and AC19.

This site was misleading and the customer service was very poor. I ordered a Yale lock thinking it was in stock and even paid for 2-day shipping. It turned out the item was back-ordered for 4 weeks and I was not given any status on this. I would recommend it to anyone. I ended up canceling my order.

I chatted with a representative about whether a product I wanted was in stock. She told me "We just got three in." I placed my order right away, but they never fulfilled it, though they charged me right away. When I complained, I was told they were waiting on a delivery. After six e-mails back and forth, I was finally able to cancel the order.

I asked if they have my equipment in stock and Amy put me on hold and then said yes, it will ship tomorrow. A week later I called and she tells me they arrived from the factory today.? Then gave me the story it's in shipping and will go out today. When I call again she tells me it is shipped. A week later I finally get a notice it has shipped today? It is now hard to tell when it will arrive because the tracking number does not work, I paid extra for fast delivery.

* my rep made promises he never kept. I ordered a system and he promised the order would ship the next day. What he failed to tell me was the cameras were out of stock and would need to be shipped from CA to NY and then they would ship the cameras to me. * knew i needed the SYSTEM quickly and lied to me about the status. Over two weeks later I am still waiting for the cameras to arrive. I have cancelled two installs costing me more than $200. STAY AWAY from this company

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Ordered a camera on 11-5-2020 and they charged my credit card immediately. Camera not available.
I called many times and never received refund. Customer service not helpful and actually rude. As of today 12-15-2020 I had no other choice than disputing the charge with my credit card. Horrible company and customer service.

I never received my order nor a confirmation of shipment 3 weeks later! Even after I wrote twice. The short snarky remarks of what I should have been told right away were very unprofessional. You will sit and wait for an order and they will not update you as they claim. Its not worth the couple bucks you may save. Shop elsewhere

We did order a digital license online from 123.6 days letter no licenses, we did email follow up, no response. 3 days later we called in to check on the order. The response was, the order was canceled. Its fine by me but a courtesy email or phone call would be nice, you just wasted 9 days of our time. On top of it, they did not refund.
Please stay away from this people.

I placed an order 4/22/20. They charged my banking account $457.50. Thats fine that is for what i had ordered. The Very next day they took another $660.00 from my account. I call and */Manager says it was a problem with their software. I wait 6 days for $660.00 to get credited back to my account. Then 5/7/20 they charge my bank account another $330.00, so i try to call *. No Answer of course. Then i call my sales person *. She takes vare of the situation with accounting. Its 5/11/20 still waiting on a response to why this is happening and my Money.

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Why offer next day or 2 day service for shipping if it takes over a week to fulfill the order and then you send it next day air. Will never order from them again. Absolutely useless people who deserve a 0 star rating

The items have not been delivered. Email is non existing

they did not reply to my emails

Ordered on July 20. Called on July 27 and told 3 weeks for delivery. Called on Aug 19 and told that cameras were discontinued. No notifications that order was not going to be shipped. Held on to the payment as long as they could. What a terrible company!

Save yourself time and money and do not buy from them. Customer service is rude and has an attitude that the customer is wrong. Tried to tell me something was on the website and I was blind and couldn't see it.

We ordered an August smart doorbell on 12/2/19. It is now the 19th and have called three times now and have emailed. We kept getting promised all different dates for our product to ship to us, including today. I waited until about 3:30 PM today (over two weeks after ordering the product) to ask if it was fulfilled like Maureen emailed me and told me it would be today. Instead I was told that they screwed up and have to tell me and other customers our orders need to be cancelled because they don't have the product. Our product's part number was being mixed up for a different one in their system or something. Then, * wanted to get me with her manager, because she "felt I had complaints to file". Based on the reviews on ResellerRatings.com, I asked if the manager was named *, and she said yes. When I stated the reviews on ResellerRatings.com state * doesn't answer phone calls and doesn't return emails, she told me * was right beside her and asked me to wait a second. She transferred my call after a minute or so, it rang and rang, but ultimately went to voicemail. Thanks for nothing, *. Oh, and not even one "we apologize for this mistake". I let the representative, *, know it was disappointing as it was my first time ordering with them and that I probably would never buy from them again. * just stated "that's fine" and went on about how she now has to call other customers and I'm not the only one like it made it any better. STAY AWAY from this horrible and pathetic excuse of a business! It is probably 5 people sitting in a small room.

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