Zulily Questions & Answers

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Here’s what consumers have asked with answers from Zulily staff and previous consumers.

194 questions answered
25% answered in 1 day
Question:

Are designer handbags on zulily authentic?

Answer:

Yes, they are... the designers advertise on Zulily items that are out-of-season or discounted for one reason or another These are shipped directly from the merchant and to the consumer.

By JL S.
Question:

Why did 3 of my 4 items get shipped without the 4th

Answer:

It depends on who packed and shipped your items. If they didn't collect your entire order then something got left out. Sometimes, items are limited in amount (within the warehouse) and your have to wait until it's back in the Zulily warehouse. Remember, they rotate a great deal of companies on the site, usually on a 1-3 day schedule (on occasion a weekly basis) which works supply and demand on its customers.

By JL S.
Question:

Are the sizes true to size or do they run small

Answer:

Don't bother. After writing a detailed answer it just disappeared.

By Marion F.
Question:

Australian shoes sizes compared to american sizing

Answer:

Women's Shoe Sizes AUS UK US EUR 5 3 5.5 35.5 6 4 6.5 36.5 7 5 7.5 38 8 6 8.5 39 9 7 9.5 40.5 10 8 10.5 42 11 9 11.5 43

By Kimberly A.
Question:

What does size 30x22 l mean ? (30x22)??

Answer:

If it's in pants, it's typically 30 inch waist and 22 inch inseam

By Kimberly A.
Question:

How can i return the wrong item sent for a refund i live in uk and my email won't go

Answer:

Try contacting Customer service! They have done well by me!

By Donna G.
Question:

I cannot open my basket which means i cannot place an order

Answer:

Call CSR Service they may be experiencing site problems its happened to me before.

By Julie S.
Question:

How do the sizes run with women's clothes? i notice everything is knit polyester with spandex.

Answer:

The sizes run different depending on the brand. I cannot wear polyester brands only natural materials and have received some beautiful tunics and blouses good quality too. I think you just have to really look at the items and individual reviews of the items. I look at the materials everything before I order and I have been very lucky in what I've ordered and I am picky.

By Julie S.
Question:

Are the ugg boots on zulily genuine or counterfeits? i would like to buy them, but concerned about genuineness.

Answer:

They are not real uggs i bought a pair, returned and ended up being charged! Restocking, postage to and from. I hate that I wasted my time!

By Barbara M.
Question:

I am looking for my order, i have placed three orders...........nothing. how long does it take?

Answer:

It just depends on the product and what store it's coming from. I believe the longest I've waited on an item was 2 weeks before it was shipped. Then I received it within a week.

By Barbara N.

Can’t see your question? Ask to get answers from the Zulily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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