GO TO MY ORDERS, THE ITEMS WILL BE LISTED, THEN CLICK ON THE RETURN BAR. If you have any questions, contact customer service or call them. PS. WHEN. YOU ORDER IT LIST WHETHER THE ITEM IS RETURNABLE.

I, too, didn't get that far. I would never patronize this site. Ever.

I'm pretty sure they don't give returns which is why I was so surprised. I had double ordered by mistake and my order hadn't shipped yet. I think it's a hit or miss kind of place

I dont know because I didn't go that far with them. I ordered shoes. Got no confirmation #. And after checking my card, no deduction was made so apparently it never went through. Sorry I am not more help. Good luck on getting your refund.