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Here’s what consumers have asked with answers from Zolucky staff and previous consumers.
They are shipped slow boat to California from China and then sent via from some company in California through USPS, but if you need to return or exchange you have to send direct to China - What's wrong that picture?! BIG SCAM.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email service@zolucky.com and 24-7 Live Chat service now. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Thank you for contacting us! 1 Please make sure you didn't put any space caracter in the input box. 2 Please make sure the order number and email spelling are correct. Customer may confuse I(i) with l(L), or number 0 with letter O. 3 Please note App orders can not be sumbitted at browser website: https://zolucky.com/order-query If you can not submit return request by yourself, please indicate the item (s) you wish to return and for what reason. Our CS Team will submit request for you. Please don't worry. We have email service@zolucky.com and 24-7 Live Chat service now. Feel free to contact us if you have any issues.
Thanks for your attention. Satisfying every customer is our mission and pursuit. But as some reviews have said, we still have a long way to go. We thank all customers for their voices and we thank every customer who is willing to witness our growth. We will continue to improve the quality of our products and services to meet customer needs.
Hi there, have you tried to contact us by chat or email service@zolucky.com? If you think you've received a wrong item, please help to take photos of below so that we can check and handle the issue for you. 1. the photo of the whole package including the clear tracking number; 2. The photo of the product ticket with the barcode, which can be found on the outside package; 3. The photo of the detailed label of the item including the recognizable size, color. If we send the wrong item(s), we will handle your issue in proper manner(refund or reshipment).
Hi there, unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email service@zolucky.com and 24-7 Live Chat service now. Feel free to contact us if you have any issues.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email service@zolucky.com and 24-7 Live Chat service now. Feel free to contact us. If you think you've received a wrong item, please help to take photos of below so that we can check and handle the issue for you. 1. the photo of the whole package including the clear tracking number; 2. The photo of the product ticket with the barcode, which can be found on the outside package; 3. The photo of the detailed label of the item including the recognizable size, color. If we send the wrong item(s), we will handle your issue in proper manner(refund or reshipment). Please don't worry.
