Zolucky
Questions & Answers
I got 5 sweaters i need to send 4 back they don`t fit can you tell me What to do Erika Whittenberg
Asked by ERIKA W. on 3/19/2021
2 Answers
Donna J.6/1/2021
I never go a response to my return requests. I sent an email to... service@zolucky.com. I was offered a 25% refund and told I would have to ship return to CHINA where it would be inspected to see if I had followed their return specifications. I finally chose to keep and donate. DO NOT BUY FROM ZOLUCKY... SCAMMERS/THIEVES!
Jules R.3/20/2021
Could you advise your order number?
Reminder: We accept return applications within 15 days from the date of delivery.
If you are not satisfied with our products, we recommend that you apply for the return procedure in time on our official website. Our team will respond to your return request within 48 hours.
Specific steps: the tracking number link in the website-order details-return.
You can submit your return request in this page: https://zolucky.com/order-query
Reminder: We accept return applications within 15 days from the date of delivery.
If you are not satisfied with our products, we recommend that you apply for the return procedure in time on our official website. Our team will respond to your return request within 48 hours.
Specific steps: the tracking number link in the website-order details-return.
You can submit your return request in this page: https://zolucky.com/order-query
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