ZAFUL Questions & Answers

Dear Lynne, Thank you for your message. Total delivery time= processing time+shipping time Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. For expedited shipping, the delivery time is about 6-10 business days. For more details please check: http://www.zaful.com/shipping-info/ Thank you for your support and patience. Best Regards Zaful Customer Service

Dear Debbie, We regret for this issue occurred. We need to confirm the problem then authorize the return. Please refer to our return policy here http://www.zaful.com/returns/. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

Dear Gail, Thank you for your inquiry. We are regretted to learn that you suspect we ZAFUL is a scam. Please note that we are a proper registered company that has been around since 2007. We ZAFUL are certified " secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates at the bottom of home page and here is https://www.zaful.com/ Please rest assured that we always do our best to help our customers and improve our service. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards ZAFUL Customer Service

Dear Jessica, Thank you for your massage. Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax). If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index. Best Regards ZAFUL Customer Service

Dear Breanna, Thank you for your message. All our products are finished goods and are sold exactly as described. We do not sell custom items at this time. We sincerely appreciate your understanding. Please feel free to check out our newest arrivals here: https://www.zaful.com/new-user-offer.html Enjoy our best deals here: https://www.zaful.com/new-user-offer.html Best Regards ZAFUL Customer Service

Dear khadro, Thank you for your inquiry. We are located in HONG KONG. Please feel free to check out our newest arrivals here: http://www.zaful.com/new-arrivals/ Grab our best deals here: http://www.zaful.com/sale/ Best Regards Zaful Customer Service

Dear angela, Thank you for placing order on our website. The delivery time depends on the shipping method you choose when you place the order. For more details please check: http://www.zaful.com/shipping-info/ If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

Dear Customer Thank you for your inquiry. We ship to all over the world. You can put the address you need when checking out. And we will send the order to the address you have put for your order. For the shipping cost, please add all the items to your shopping bag and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each available shipping method on check out page. Note: Shipping cost is calculated based on the shipping method, the volume and weight of product the and destination country. May I suggest you take a look at these links? Please feel free to check out our newest arrivals here: http://www.zaful.com/new-arrivals/ Grab our best deals here: http://www.zaful.com/sale/ Best Regards Zaful Customer Service http://www.zaful.com/

Thank you for your inquiry. Please kindly review our warranty policy here: http://www.zaful.com/returns/ 30 Day Returns Warranty Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center. Could you please tell us the order number and item sku number that you want to return? Please tell us the reason. Then we will check it and find the solution for you. Best Regards Zaful Customer Service http://www.zaful.com/