ZAFUL FAQ | Sitejabber

Question:

How long it takes until i recive my products? How long it takes until i recive my products?

Answer:

Dear Carmen, Thanks for your inquiry. About shipping time, it differs, for more information, please check here: http://www.zaful.com/shipping-info/ Thanks for your understanding. Zaful Customer Service

By Charlie F., over a year old

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Question:

How do i get a refund back? How do i get a refund back?

Answer:

Dear Tiana, Thanks for your inquiry. About your issue, could you please tell us your order number so that we can check for you? Thanks for your cooperation. Zaful Customer Service

By Charlie F., over a year old

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Question:

I ordered a cardigan ring and booties and it is telling me that my stuff is delivered to my house and signed for by null but um idk who or what that means but i need my stuff or need to find out if something has happened to my stuff! I ordered a cardigan ring and booties and it is telling me that my stuff is delivered to my house and signed for by null but um idk who or what that means but i need my stuff or need to find out if something has happened to my stuff!

Answer:

Dear Courtney, We're very sorry for your concerns and the issues you have raised. Please check with your neighbors and family if they have collected the item for you. Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "reply from sitejabber-QA". We look forward to hearing from you. Thank you. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I received an order with no return form and i need to return 1 item. what do i do? I received an order with no return form and i need to return 1 item. what do i do?

Answer:

Dear Debbie, We regret the inconvenience or frustration that your experience has caused you. Please refer to our return policy here: http://www.zaful.com/returns/. Please offer us your order number then we check the issue. If any question, please email to support@zaful.com titled as "reply from sitejabber.com-QA" or you can message us. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

How reliable are your services? i've seen some really $#!ty reviews. How reliable are your services? i've seen some really $#!ty reviews.

Answer:

Dear Phoebe, Thank you for your message. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I'm scared to order from them after reading the reviews. I'm scared to order from them after reading the reviews.

Answer:

Dear Denise, Thank you for your review. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I need the address to return items that did not fit properly... i cannot get through, and would just like the address, i will pay for shipping.. I need the address to return items that did not fit properly... i cannot get through, and would just like the address, i will pay for shipping..

Answer:

Dear Mary, We would like to offer our sincerest apologies for the issue. We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit. We need to confirm the problem then authorize the return. Please refer to http://www.zaful.com/returns/. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

Ordered a dress on the 19th. said they shipped it on the 20th. no word and no item... today is the 31st. no tracking update. it says. no specific reply. u do know my husband is a corporate attorney. right! seriously. better arrive pronto or u have a class action suit on your hands... refund the 39.00 or get the dress to me within 3 days! i am not playing with you. order number: uu1510190716222703. Ordered a dress on the 19th. said they shipped it on the 20th. no word and no item... today is the 31st. no tracking update. it says. no specific reply. u do know my husband is a corporate attorney. right! seriously. better arrive pronto or u have a class action suit on your hands... refund the 39.00 or get the dress to me within 3 days! i am not playing with you. order number: uu1510190716222703.

Answer:

Dear robert, We regret for this issue occurred. For flat rate shipping, there is no tracking number. Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons. I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply? We look forward to hearing from you. Thank you. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

Having problems with the price of some jewelry, did a live chat but agent couldn't really help me & wasn't making any since i sent him another comment after several comments back & forth & got message: chat has been disabled by zaful so they just shut my chat down. their us customer service number doesn't work & you can't even leave a message. have been trying to place an order for over 4 days & still haven't gotten resolution on pricing problems. Having problems with the price of some jewelry, did a live chat but agent couldn't really help me & wasn't making any since i sent him another comment after several comments back & forth & got message: chat has been disabled by zaful so they just shut my chat down. their us customer service number doesn't work & you can't even leave a message. have been trying to place an order for over 4 days & still haven't gotten resolution on pricing problems.

Answer:

Dear Kim, We would like to offer our sincerest apologies for the issue. We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332. Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I want to know if the sizes run true to size or smaller since they are coming from china? I want to know if the sizes run true to size or smaller since they are coming from china?

Answer:

Dear Ajla, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service

By Charlie F., over a year old

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ZAFUL Questions & Answers

How long it takes until i recive my products? How long it takes until i recive my products?

How do i get a refund back? How do i get a refund back?

I received an order with no return form and i need to return 1 item. what do i do? I received an order with no return form and i need to return 1 item. what do i do?

How reliable are your services? i've seen some really $#!ty reviews. How reliable are your services? i've seen some really $#!ty reviews.

I'm scared to order from them after reading the reviews. I'm scared to order from them after reading the reviews.

I need the address to return items that did not fit properly... i cannot get through, and would just like the address, i will pay for shipping.. I need the address to return items that did not fit properly... i cannot get through, and would just like the address, i will pay for shipping..

I want to know if the sizes run true to size or smaller since they are coming from china? I want to know if the sizes run true to size or smaller since they are coming from china?

Can’t see your question? Ask to get answers from the ZAFUL staff and other customers.

ZAFUL Questions & Answers

How long it takes until i recive my products? How long it takes until i recive my products?

How do i get a refund back? How do i get a refund back?

I received an order with no return form and i need to return 1 item. what do i do? I received an order with no return form and i need to return 1 item. what do i do?

How reliable are your services? i've seen some really $#*!ty reviews. How reliable are your services? i've seen some really $#*!ty reviews.

I'm scared to order from them after reading the reviews. I'm scared to order from them after reading the reviews.

I need the address to return items that did not fit properly... i cannot get through, and would just like the address, i will pay for shipping.. I need the address to return items that did not fit properly... i cannot get through, and would just like the address, i will pay for shipping..

I want to know if the sizes run true to size or smaller since they are coming from china? I want to know if the sizes run true to size or smaller since they are coming from china?

Can’t see your question? Ask to get answers from the ZAFUL staff and other customers.

How reliable are your services? i've seen some really $#!ty reviews. How reliable are your services? i've seen some really $#!ty reviews.