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Foteini S.

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Experience: Clothing & Fashion

Member since June 2020

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1 Review by Foteini

6/1/20
One order two parcels (LB524655602BE and *******64360) from different warehouses both created and shipped on 27/4/20 And 28/4/20 respectively by FedEx courier service
LB524655602BE supposed to be received mid-May was declared undelivered and finally returned to sender because of incomplete address details (missing street number). Nobody bothered to contact the submitted phone number to notify upon arrival.
Customer service informed us some days after by email that the parcel was destroyed by local customs (!!!) stating limited liability in such cases .. so no refund can be provided (*). All this without any official document proving the action (which custom authority did it and for what reason)
(*) Of course small print may have passed unnoticed but I do not remember having given my consent to such obnoxious term; anyway I am very much afraid that the second parcel (*******64360) will also have the same fate very sad for my 14 y o daughter craving for them

Most probably it is a case to follow legally not just for the money but more for the principles and ethics this company lacks
sandyz2
Charlie F. – ZAFUL Rep
Dear Foteini,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from Sitejabber.com"".
Best Regards
ZAFUL Customer Service

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