YOINS Questions & Answers

Dear Kathi D., no. Your order is on the way now. We sent out on April 2,2018, with the tracking code LS914683953CN. The expected arrival date is before April 24,2018. Please click the below link to track: https://t.17track.net/en#nums=LS914683953CN

Dear Kimberly W., thank you for your feedback. Would you mind providing your order id? Please don't worry, we will help you check it. We would be appreciated if you contact live chat to get the promptly solve. Please click here: https://www.yoins.com/Yoins-Contact-Us-a-33.html

Dear Emilia P., thank you for your feedback. Would you mind providing your order id or the email address on the order? We will help you to check. We should send you an email to inform you why we cancel the order which may be in the trash mailbox. Please let us know if you still can not find it.

Dear ELAINE V, thank you for your question. Would you mind providing your order id? We will help you check it. We send a confirmation email before with the expected dispatch date. Please let us know if you still can not find it.

Hi Wanda B. We are from Hongkong, China and we ship from CN warehouse. About the size, we advise you choose the size by comparing with our size information. Please click the size guide to check more about it: https://www.yoins.com/Yoins-Size-Guide-a-46.html. For any further questions and information, please feel free to contact us. Thank you.

Dear Patricia P., thank you for your message. We are glad to help you check the order. About this order, we sent out on April 2,2018, by priority standard shipping without tracking information. The expected arrival date is before April 24,2018. (There may be 1-2 days of delay in actual transportion.) For any further questions and information, please feel free to contact us: cservice@yoins.com. Thank you.

Dear Jacqueline P., thank you for your message. About the return fee, if the customer returns the items for the personal reason, the return fee should be paid by customer except for the U.S. customers for now. If there are any questions about the items, we advise you contact customer service team first for the solution. Our return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html Welcome to contact us. Have a nice day.

Dear Wallis B. We do not recommend to choose the size of the clothes according to your country's size. We really suggest checking the size detail of our clothes and then choose the size for yourself. You could click the size button to read more size details. If the size details is really suitable for you, the clothes will be suitable for you.

Dear karabo b. After you placed a order, we will dispatched your order in 24-72 hours if all item in your order are in stock. Or it will take extra days, but we will send an email to you to inform which item in your order are out of stock, and you have several options to operating it. The specific delivery time please refer below link https://www.yoins.com/Yoins-International-Deliveries-a-9.html For any further questions and information, please feel free to contact us. Thank you. Best regards Channing

Daer Karina M. We will refund/exchange any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. However, for hygiene reasons, we cannot offer refunds on pierced, jewelry, underwear or swimwear, unless the items are visible defects. Below is the instruction on how to ask for a return. 1. Please log in YOINS account on the computer (My AccountView Orders) to submit return application. 2. Simply submit the return reason. In order to check the arrival status of the package, and provide the accurate solutions quickly, please upload the pictures of the items. 3. Wait 24-48 hours(not include the weekend) and log into the account center again to check the solutions. Choose the result of your satisfaction or return to us.