YOINS Questions & Answers

Dear Shirley Moore, Thank you for your shopping on Yoins and we are glad to track it for you. Order number: 47622576 The date of dispatch after received by the carrier: April 19,2018 Expected transportation time: 7-16 working days (except legal holidays and weekend). Expected Arrival Date: Before May 11,2018 (Please wait until that day). Tracking code: LY029364965CN Link to track: https://t.17track.net/en#nums=LY029364965CN Latest Event: Will update after arriving in the U.S. During the transportation, there may be unavoidable conditions, such as the delay of clearance or weather delays. If your transportation time is exceeded our promised time (May 112018)the tracking information is still being updated. Would you mind waiting for 1 more week and consult with local post office with your name and the tracking number? If you still cannot find your parcel after that, do not hesitate to contact us. We will help you solve the problem first.

Dear Cathryn M, please don't worry. Please let us know more to help you.

Dear Cathryn M, we are pleased to help you check the order. Would you mind providing your name or your email wrote down in the order? Or you can contact us by email: cservice@yoins.com

Dear Patrizia c., thank you for your question. Yes for sure. Customers can contact us within 30 days from the date of receiving item(s) expect the Items met the following conditions.the following conditions: 1. Items out of the 30 days warranty time-limit. 2. Washed, worn, used or misused items. 3. Due to hygiene reasons, we cannot offer refunds or exchange on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visibly defective. Besides, If you have received defective or damaged, wrong size or wrong product, please email us immediately and we will help you solve it. Would you mind offering your order number? We will help you to check.

Dear Ana T., if there are any customs fee, customer needs to bear the taxes. You can refer to this link: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html. And we are sorry that the coupon code should be inputed or choose on shopping cart.

: Dear Ana T., thank you for your question. Would you mind providing your order id? We will help you check it.

Dear gabbey h., Many countries do not charge import duties on private items below a certain stated value. But if there are any customs fee, customer needs to bear the taxes. You can refer to this link: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html

Dear Lisa D., may we have your order id to check? Normally, customers return the parcel to us for personal reason. We will refund the price of the items. The shipping fee will be charged by customers. Please let us check the order.

Dear ruby d., yes. We are from Hongkong, China. Parcel will be sent from China or U.S.A.

Dear ruby d., yes. We are from Hongkong, China. Parcel will be sent from China or U.S.A.