YOINS Questions & Answers

Dear customer, thank you for your request The most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.

Dear Marsha G., Thank you for your request. If there are any extra costs in customs fee, customer needs to bear the taxes. You can refer to this link: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html Kind regards, Polly

Dear michaela j., Thank you for shopping Yoins. In order to ensure the security of your account, we do not recommend to explain too much of your order information here. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email which you log into the account of Yoins. For any further assistance or necessity do not hesitate to contact us. Best regards, Polly

Dear Sacha P. We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused. We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html. Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem? Hope to hear from you again. Best regard, Polly

Dear JoHanna l., Thank you for your request. The delivery time will be different according to the shipping method. If you choose expedited shipping service, it will only take 5-8 business days after we shipped your order. It will take 7-25 business days by standard tracked shipping and standard flat shipping. More information about delivery time and shipping fee: https://www.yoins.com/Yoins-International-Deliveries-a-9.html Please feel free to let us know more to help you. Best regards, Polly

Dear LYNETTE B., Thank you for your question. We have informed customer service to inform you the detail of the order via email, please do not worry. Note: In the past, our email has been redirected to the Junk folder for many customers. If you do not receive our mail, please check your email account Junk folder for the email or contact us by mail. Thank you. We have already sent an email to inform you of your order. Kind regards. Polly

Dear Carol W., Thank you for your question. Sorry for our warehouse is in CN, so you need to return the items to CN warehouse. You can send it in the cheapest shipping way. Please do not worry about it. Thank you so much for your cooperation. Best Regards, Polly

Dear Christine S., Thank you for your order and we are glad to help you check it. After we check your order 47904491. It shows that the parcel has delivered successfully. If you have not received the order, we kindly invite you to check your postal box or consult the local post office with the information we provided, which might hold the parcel. If you still can not find the parcel, please feel free to contact us. Best regards, Polly

Dear Stacey A., Thank you for your question. We are sorry that you decided to cancel your order. In this case, could you please contact us and provide your order number to us? So that we can check for you. You can contact us via email(service@yoins.com), send message to Fackbook or instagram. You also can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday. If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding. Thank you for your cooperation. For any assistance feel free to contact us. Have a nice day Best regards Polly

Dear Brian G., Thank you for your order 48298827. We show the expected dispatch date on each item page and the payment completed page. Here is the status of your order now. We are sorry to inform that due to the imbalance between supply and demand, the following item(s) is/are not in stock now: Item 1: https://www.yoins.com/Black-Random-Floral-Print-Sleeveless-Mini-Length-Dress-p-1251348.html -------- Not in stock now. Predicted Restock Date: Before May 7,2018. Item 2: https://www.yoins.com/Green-Sexy-Off-Shoulder-Lace-Up-Stripe-Pattern-Mini-dress-p-1195355.html --------Not in stock now. Predicted Restock Date: Before May 16,2018. In order to dispatch out quickly, how about we send the in-stock items first? Split: Ship the available item(s) and wait for the rest. (The rest will be sent out by Standard register mail which can be tracked for free and will take 7-25 working days to arrive.) If a part of item(s) in your order is/are out of stock, you can choose this option. Look forward to your reply. Thank you. Best regards, Atlee