YOINS FAQ | Sitejabber

Question:

Tried to place order and will not take my card?? card is good, why?? Tried to place order and will not take my card?? card is good, why??

Answer:

Dear Amber N. Thank you for your request. We can provide the payment by Paypal payment, Credit cards and iDEAL. Just need to choose the payment method in the shopping cart. For more information: https://www.yoins.com/Yoins-Payment-Methods-a-13.html Please feel free to let us know more if you need further help. Best regards Polly

By yoins y. over a year old

Question:

Where is the company located?

Answer:

A: Dear Amber N. Thank you for your request. Our warehouse is located in HONGKONG, CN. But most of the countries are available for delivery. Please dont worry. Best regards, Polly

By yoins y. over a year old

Question:

Hello, just touching base and trying to figure out when my dress with be in the states and at my door. how long does it typically take? Hello, just touching base and trying to figure out when my dress with be in the states and at my door. how long does it typically take?

Answer:

Dear Amber N. Thank you for your request. Could you show us the order number, your email address or your name & your phone number entered in the yoins.com account? Then we will check the order's details for you. Looking forward to hear from you soon and we will do our best to help you sort it out. Best regards, Polly

By yoins y. over a year old

Question:

I need to return my last order. please send me a return label for this item. I need to return my last order. please send me a return label for this item.

Answer:

Dear Sherry S. Thank you for your request. Could you show us the order number, your email address or your name & your phone number entered in the yoins.com account? Then we will check the order's details and help you to return. Looking forward to hear from you soon and we will do our best to help you sort it out. Best regards, Polly

By yoins y. over a year old

Question:

Im a uk size 14 which is a l should i go up a size to xl as people are saying the fitting are small. Im a uk size 14 which is a l should i go up a size to xl as people are saying the fitting are small.

Answer:

Dear customer, thank you for your request. The most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.

By yoins y. over a year old

Question:

What is the true size of the item? the size it says, or the tag size? What is the true size of the item? the size it says, or the tag size?

Answer:

Dear Debbie E. Thank you for your request. **Please note: due to the international size conversion, the tag size means Asian size which is equal to the size you choose. It isn't difficult to choose the size you fit, please follow the instructions below: To find the correct size, firstly take your bust, hip and waist measurements, either in inches or in centimeters. We recommend you measure your body or the skirt, dress, bra, pants... you fit to confirm your size. Compare your body size and specific garments size (just click the size button) to choose the right size. More information about size: https://www.yoins.com/Yoins-Size-Guide-a-46.html. Have a nice day. Best regards Polly

By yoins y. over a year old

Question:

It's been a month since i placed my order and i had recieved nothing... why? if the product is on back order then state that. It's been a month since i placed my order and i had recieved nothing... why? if the product is on back order then state that.

Answer:

Dear Laura B. Thank you for your request. Could you show us the order number, your email address or your name & your phone number entered in the yoins.com account? Then we will check the order's details for you. Looking forward to hear from you soon and we will do our best to help you sort it out. Best regards, Polly

By yoins y. over a year old

Question:

Hi i ordered an item today and i need it for saturday june 16th. i did express shipping and im from canada. will i get it in time? Hi i ordered an item today and i need it for saturday june 16th. i did express shipping and im from canada. will i get it in time?

Answer:

Dear Krishma D. Thank you for your request. Could you show us the order number, your email address or your name & your phone number entered in the yoins.com account? Then we will check the order's details for you. Looking forward to hear from you soon and we will do our best to help you sort it out. Best regards, Polly

By yoins y. over a year old

Question:

Where are the clothes shipped from?

Answer:

Dear customer, Our warehouse is located in HONGKONG, CN. But most of the countries are available for delivery. Please dont worry. If you have any question, please contact us. Have a good day!

By yoins y. over a year old

Question:

Hi my order number is 49822593 i'd like to know approximately delivery date. and want to know if any of the items are on back order, thankyou Hi my order number is 49822593 i'd like to know approximately delivery date. and want to know if any of the items are on back order, thankyou

Answer:

Dear Jane S., Thank you for your question. Your order has been shipped on May 31,2018. Normally, it needs 7-16 working days to arrive. Predicted Arrival Date: June 22,2018. We have sent you an email to inform you more details about the order. For any question and information, please feel free to contact us. Best regards Polly

By yoins y. over a year old

YOINS Questions & Answers

Tried to place order and will not take my card?? card is good, why?? Tried to place order and will not take my card?? card is good, why??

Where is the company located?

Hello, just touching base and trying to figure out when my dress with be in the states and at my door. how long does it typically take? Hello, just touching base and trying to figure out when my dress with be in the states and at my door. how long does it typically take?

I need to return my last order. please send me a return label for this item. I need to return my last order. please send me a return label for this item.

Im a uk size 14 which is a l should i go up a size to xl as people are saying the fitting are small. Im a uk size 14 which is a l should i go up a size to xl as people are saying the fitting are small.

What is the true size of the item? the size it says, or the tag size? What is the true size of the item? the size it says, or the tag size?

It's been a month since i placed my order and i had recieved nothing... why? if the product is on back order then state that. It's been a month since i placed my order and i had recieved nothing... why? if the product is on back order then state that.

Hi i ordered an item today and i need it for saturday june 16th. i did express shipping and im from canada. will i get it in time? Hi i ordered an item today and i need it for saturday june 16th. i did express shipping and im from canada. will i get it in time?

Where are the clothes shipped from?

Hi my order number is 49822593 i'd like to know approximately delivery date. and want to know if any of the items are on back order, thankyou Hi my order number is 49822593 i'd like to know approximately delivery date. and want to know if any of the items are on back order, thankyou

Can’t see your question? Ask to get answers from the YOINS staff and other customers.

YOINS Questions & Answers

Tried to place order and will not take my card?? card is good, why?? Tried to place order and will not take my card?? card is good, why??

Where is the company located? Where is the company located?

Hello, just touching base and trying to figure out when my dress with be in the states and at my door. how long does it typically take? Hello, just touching base and trying to figure out when my dress with be in the states and at my door. how long does it typically take?

I need to return my last order. please send me a return label for this item. I need to return my last order. please send me a return label for this item.

Im a uk size 14 which is a l should i go up a size to xl as people are saying the fitting are small. Im a uk size 14 which is a l should i go up a size to xl as people are saying the fitting are small.

What is the true size of the item? the size it says, or the tag size? What is the true size of the item? the size it says, or the tag size?

It's been a month since i placed my order and i had recieved nothing... why? if the product is on back order then state that. It's been a month since i placed my order and i had recieved nothing... why? if the product is on back order then state that.

Hi i ordered an item today and i need it for saturday june 16th. i did express shipping and im from canada. will i get it in time? Hi i ordered an item today and i need it for saturday june 16th. i did express shipping and im from canada. will i get it in time?

Where are the clothes shipped from? Where are the clothes shipped from?

Hi my order number is 49822593 i'd like to know approximately delivery date. and want to know if any of the items are on back order, thankyou Hi my order number is 49822593 i'd like to know approximately delivery date. and want to know if any of the items are on back order, thankyou

Can’t see your question? Ask to get answers from the YOINS staff and other customers.

Where is the company located?

Where are the clothes shipped from?