Wob Questions & Answers

Here’s what consumers have asked with answers from Wob staff and previous consumers.

87 questions answered

5% answered in 1 day

Question:

Should i wait until i receive a response from wob about poor quality of book i've recently received with a page torn out yet rated very good condition Should i wait until i receive a response from wob about poor quality of book i've recently received with a page torn out yet rated very good condition

Answer:

Hiya, please email customerservice@wob.com with your order number and the team will be happy to assist with this. Thanks, Wob

By Rebecca R., over a year old

Question:

Should i wait until i receive a response from wob about poor quality of book i've recently received with a page torn out yet rated very good condition Should i wait until i receive a response from wob about poor quality of book i've recently received with a page torn out yet rated very good condition

Answer:

Hiya, please email customerservice@wob.com with your order number and the team will be happy to assist with this. Thanks, Wob

By Rebecca R., over a year old

Question:

Order id: wus-2203-10445967 one of my 3 books was sent to me. via email, i was told that i'd be reimbursed. when will i receive the money? Order id: wus-2203-10445967 one of my 3 books was sent to me. via email, i was told that i'd be reimbursed. when will i receive the money?

Answer:

Hi, please drop us an email at customerservice@wob.com and the team will be happy to assist. Thanks, Wob

By Rebecca R., over a year old

Question:

I have not received any email confirmation for my order and i was wondering if that will be a problem? I have not received any email confirmation for my order and i was wondering if that will be a problem?

Answer:

Hi, please drop us an email at customerservice@wob.com and the team will be happy to assist. Thanks, Wob

By Rebecca R., over a year old

Question:

My replacement copy of blues guitar for dummies doesn't have the cd rom. i now have 2 copies, useless without the disc. please let me know what to do My replacement copy of blues guitar for dummies doesn't have the cd rom. i now have 2 copies, useless without the disc. please let me know what to do

Answer:

Hi, please drop us an email at customerservice@wob.com and the team will be happy to assist. Thanks, Wob

By Rebecca R., over a year old

Question:

I have not received my book I have not received my book

Answer:

Hi, please drop us an email at customerservice@wob.com and the team will be happy to assist. Thanks, Wob

By Rebecca R., over a year old

Question:

How do i start a wishlist How do i start a wishlist

Answer:

Hi, please click on the heart next to an item you wish to add and then you will be able to amend your wishlist in your account, you can edit it, rename and share it with friends and family. Thanks, Wob

By Rebecca R., over a year old

Question:

Hello! i never recieved my package, but i got the link to review the product i ordered? Hello! i never recieved my package, but i got the link to review the product i ordered?

Answer:

Hi, please drop us an email at customerservice@wob.com and the team will be happy to assist. Thanks, Wob

By Rebecca R., over a year old

Question:

Why cant i use discount code welcome 10 on check out? Why cant i use discount code welcome 10 on check out?

Answer:

Hello, the code, is valid on used items only, so that could be the reason. Please email customerservice@wob.com with any screenshots of the error and the items in the basket and they can certainly help you out. Thanks, Wob

By Rebecca R., over a year old

Question:

The book was cancelled and refunded with no explanation… very disappointing The book was cancelled and refunded with no explanation… very disappointing

Answer:

Hi, please drop us an email at customerservice@wob.com and the team will be happy to assist. Thanks, Wob

By Rebecca R., over a year old

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