Wob Questions & Answers

Here’s what consumers have asked with answers from Wob staff and previous consumers.

87 questions answered

5% answered in 1 day

Question:

My chambers 12th edition dictionary was sub standard and erratic (clearly mis printed) do i return it or can i have a refund? My chambers 12th edition dictionary was sub standard and erratic (clearly mis printed) do i return it or can i have a refund?

Answer:

Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob

By Rebecca R., over a year old

Question:

The book i ordered has not yet arrived. i don't want to give a review until it does. can someone please chase the order and contact me. The book i ordered has not yet arrived. i don't want to give a review until it does. can someone please chase the order and contact me.

Answer:

Hi, please drop an email to customerservice@wob.com with your order number and we can look into that for you. Thanks, Wob

By Rebecca R., over a year old

Question:

Only one of the books i ordered has been delivered. is my other book on its way? if not, how can i get a refund? Only one of the books i ordered has been delivered. is my other book on its way? if not, how can i get a refund?

Answer:

Hi, please email customerservice@wob.com with your order number and the team will be able to assist further. Thanks, Wob

By Rebecca R., over a year old

Question:

My order wgb-2208-16314190 still has the talisman outstanding for delivery. when am i likely to receive it please? My order wgb-2208-16314190 still has the talisman outstanding for delivery. when am i likely to receive it please?

Answer:

Hi, please email customerservice@wob.com with your order number and the team will be able to assist further. Thanks, Wob

By Rebecca R., over a year old

Question:

You told me that a book that i ordered was no longer available so i cancelled the part order but you have not replied! You told me that a book that i ordered was no longer available so i cancelled the part order but you have not replied!

Answer:

Hi, please email customerservice@wob.com and the team will be able to assist. Thanks, Wob

By Rebecca R., over a year old

Question:

Why did i get charged for the three books i ordered when it was supposed to be buy three get one free Why did i get charged for the three books i ordered when it was supposed to be buy three get one free

Answer:

Our Summer Promo offer is buy 3 get 1 free, so when you add 4 books to your cart, the cheapest of those is free. It's really important to us that our messages are understood by our customers so, we've taken your feedback on board and are looking at additional ways to make the offer more clear Thanks, Wob

By Rebecca R., over a year old

Question:

Your recent discount arrangement ie 4 for the price of 3 all by the same author does not work for me. hoping you will revert to 15% off 3 books. Your recent discount arrangement ie 4 for the price of 3 all by the same author does not work for me. hoping you will revert to 15% off 3 books.

Answer:

Hello, we are unsure on whether you are unhappy with the promotion on offer or if there is something wrong with the promotion in order for it not to work - please could you clarify. Thanks, Wob

By Rebecca R., over a year old

Question:

I'm being asked to review something i have not received or had any information regarding the delivery so i'm unable to :/ I'm being asked to review something i have not received or had any information regarding the delivery so i'm unable to :/

Answer:

Hi, please email customerservice@wob.com and the team will be able to assist. Thanks, Wob

By Rebecca R., over a year old

Question:

I recently ordered a copy of conclave by robert harris only to find the copy is in french! beverleyjuggins@hotmail.com I recently ordered a copy of conclave by robert harris only to find the copy is in french! beverleyjuggins@hotmail.com

Answer:

Hiya, please email customerservice@wob.com with your order number and the team will be happy to assist with this. Thanks, Wob

By Rebecca R., over a year old

Question:

Still waiting for oder so cannot review! Still waiting for oder so cannot review!

Answer:

Hiya, please email customerservice@wob.com with your order number and the team will be happy to assist with this. Thanks, Wob

By Rebecca R., over a year old

1...456789

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
Wob?