Wob Questions & Answers

Here’s what consumers have asked with answers from Wob staff and previous consumers.

87 questions answered

5% answered in 1 day

Question:

I ordered three books but only two books were delivered so far. still waiting for the third book can you check and update please. I ordered three books but only two books were delivered so far. still waiting for the third book can you check and update please.

Answer:

Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

By Rebecca R., over a year old

Question:

Desidero sapere come restituire un libro scritto in inglese mentre credevo che fosse tradotto in italiano.grazie.dott. giancaspro Desidero sapere come restituire un libro scritto in inglese mentre credevo che fosse tradotto in italiano.grazie.dott. giancaspro

Answer:

Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

By Rebecca R., over a year old

Question:

Why haven't i received the rest of my order? i am missing the book thief which seems to have been stolen.! i received the rest of my order last week Why haven't i received the rest of my order? i am missing the book thief which seems to have been stolen.! i received the rest of my order last week

Answer:

Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

By Rebecca R., over a year old

Question:

This is just to let you know that my last order has on, y just arrived via the po. i have never experienced such a long delay in mail from you before. This is just to let you know that my last order has on, y just arrived via the po. i have never experienced such a long delay in mail from you before.

Answer:

Hello, thanks for letting us know, if you could provide your order number we can look into any possible delays. Thanks, Wob

By Rebecca R., over a year old

Question:

I recently sent back a book which failed to have any text, just blank pages. interesting but not what i wanted. i sent it back but have heard nowt I recently sent back a book which failed to have any text, just blank pages. interesting but not what i wanted. i sent it back but have heard nowt

Answer:

Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

By Rebecca R., over a year old

Question:

My book said it was good condition but when i received it, the pages are falling out and it's written on the pages inside? can you refund? My book said it was good condition but when i received it, the pages are falling out and it's written on the pages inside? can you refund?

Answer:

Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob

By Rebecca R., over a year old

Question:

My book never came. how do i found out what happened to it? it said it was delivered a week ago My book never came. how do i found out what happened to it? it said it was delivered a week ago

Answer:

Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob

By Rebecca R., over a year old

Question:

Why do you keep saying that my email and password are invalid when i come to pay for my order? this is happening far too frequently now. and for god's Why do you keep saying that my email and password are invalid when i come to pay for my order? this is happening far too frequently now. and for god's

Answer:

Hello, please send a screenshot of the error to our customer service team and they will be able to assist. Thanks, Wob

By Rebecca R., over a year old

Question:

Is there some way i can find out if a book is a hardback or paperback? i've had a few hardback recently but wanted paperback.

Answer:

Hello, sadly we are unable to guarantee the edition. All of our products are listed by their ISBN/EAN numbers. Sometimes, these do not always identify changes to the book's edition. Our database automatically provides the information and photos of the items on our website based on these numbers. On some occasions, this means that the information and photo may be of a different edition. Thanks, Wob

By Rebecca R., over a year old

Question:

On my last order i took advantage of your 4 for 3 offer but was still charged for 4 books. why? On my last order i took advantage of your 4 for 3 offer but was still charged for 4 books. why?

Answer:

Hello, the buy 3 get another free offer is available on selected items only. Please email customerservice@wob.com with your order number and our team can look into this further for you. Thanks, Wob

By Rebecca R., over a year old

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
Wob?