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WigsBuy Questions & Answers

693 reviews
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Here’s what consumers have asked with answers from WigsBuy staff and previous consumers.

54 questions answered
31% answered in 1 day
Question:

How do i get the correct color i want in place of the one i got?

Answer:

They are located in either China or Japan. That's why it takes 2-3 months for the wig to arrive. Mine took almost 2 months

By Dawn S.
Question:

Answer:

Dear, I am so sorry for this. Could you kindly offer your correct order number so that I could help you? And which one was the wrong color? Thanks for your kindly cooperation. Have a nice day.

By shriney y.,
Question:

Can we take class action against this company does anyone know?

Answer:

The company is based in China so a class action might be a challenge. What could be attacked is their license to sell in the US. They must have a business license with BBB - that is a good place to start.

By Jane d.
Question:

What is the return policy

Answer:

Dear, thanks for your question. You can kindly check this link, https://shop.wigsbuy.com/help/Do-You-Accept-Returns-1483.html#detail. Thanks! Have a nice day.

By shriney y.,
Question:

My wig has not arrived and i don't have my confirmation number. i hope i don't have to post a bad review.

Answer:

Dear, could you please offer me your order number so that i can help you? Thanks! Have a good day.

By shriney y.,
Question:

When do i get my wig

Answer:

Dear, could you please let me know your correct order number so that I could be able to help you? Any other questions, please also feel free to send emails to reviews@wigsbuy.com, we will try our best to help you solve your problem. Thanks! Have a nice day.

By shriney y.,
Question:

Answer:

Dear Customer, Could you please let me know your correct order number so that I could be able to help you? Any other questions, please also feel free to send emails to reviews@wigsbuy.com, we will try our best to help you solve your problem. Have a nice day.

By shriney y.,
Question:

Order no. 1033317 whene is my wig shipping

Answer:

Dear customer, I have checked your order and it has been shipepd out on 14th, Jan. By USSF, the tracking number is 612218439546, and you could check it here: http://www.sf-express.com/us/en/. Please note that as this is the International shipping and the shipping company renews the shipping information slowly, you could check it again 3-5 days later. Please don't worry about your order, you would get it soon, any other questions, please feel free to let me know at reviews@wigsbuy.com. Thanks! Have a nice day.

By shriney y.,
Question:

When will i receive the 2 wigs i ordered? you must deduct 10% as i used wigs10 as your promotion. order #s. 1028253 and 1037811

Answer:

Thanks for your question here. I have checked your order 1028253 and it has been shipped out on 26th, Dec. By USSF, the tracking number is 611915782495, you could track it here: http://www.sf-express.com/us/en/. Please note that as this is the international shipping and the shipping company renews the shipping information slowly and you will get it around 8-10 days. Please don't worry about it and any other questions, please feel free to let me know at reviews@wigsbuy.com. Have a nice day

By shriney y.,
Question:

Hello. i just ordered clip in extensions with my debit card. the money was taken out of my account but i never received a confirmation email or receipt. i need that to insure that this company is not a scam

Answer:

Dear customer, I have called our service, they will send email to you, please kindly check your mailbox(Dylan.branch10@gmail.com). Thanks! Have a good day.

By shriney y.,

Can’t see your question? Ask to get answers from the WigsBuy staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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