WigsBuy Questions & Answers

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Here’s what consumers have asked with answers from WigsBuy staff and previous consumers.

54 questions answered
31% answered in 1 day
Question:

I ordered and paid for order over 20 days ago still no response to emails and no wig

Answer:

Dear, so sorry for this. Could you kindly offer your order number so I can help you? Thanks for cooperation. Nice day!

By shriney y.,
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Question:

What is the address to return for exchange ???

Answer:

Hi, could you please kindly offer your correct order number so I can help you? Looking forward to your reply. Nice day.

By shriney y.,
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Question:

I ordered a wig from your website it has been two weeks just wondering why i havent got it

Answer:

Dear, can you kindly tell me your correct order number so that I could help you? Thanks! Have a good day.

By shriney y.,
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Question:

I ordered a wig 4days ago and i haven't any order number talkless of tracking,email entered is gshobo2007@yahoo.com...please reply with the email

Answer:

Dear, 1038146 is your order number. And we are preparing your order, please be patient. Any other questions, please also feel free to send emails to reviews@wigsbuy.com, we will try our best to help you solve your problem. Have a nice day.

By shriney y.,
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Question:

The models in the pictures, are they wearing the wigs as well or is that their natural hair? or are some pictures real and others have wigs?

Answer:

Dear customer, models worn on the site is the truly wig. And our wigs are customized, it can be made the same as the picture. So do not worry about this. Thanks! Have a good day!

By shriney y.,
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Question:

I want to buy the super fashion kinky curly 7 pcs clip in human hair extensions. please tell me how many inches is the model wearing?

Answer:

Dear, can you tell me the item code so I can help you? Thanks! Have a good day.

By shriney y.,
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Question:

Hi, ordered a wig 20 days ago and it hasn't been confirmed yet. i now need it in 18 days- will it arrive on time? i was led to believe it would have arrived by now according to the times on the product.

Answer:

Hi, Could you please let me know your order number so that I could be able to check for you? Thank you. Any other questions, please feel free to let me know at reviews@wigsbuy.com. Thank you. Wigsbuy

By shriney y.,
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Question:

I received a wig that is so bad and different from the photo, i have sent several e-mails and left phone messages, nobody ever answers. i didn't know the wigs came from china, if i had know i wouldn't have bought it as they have a reputation for ignoring their requests for returns or exchanges. do not buy from this company!

Answer:

One of the worst companies ever. These guys do have an address in CO! Keep on them! But the best your out come will be is getting maybe 50% of your money back. They are thieves.

By Toni S.
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Question:

I want to know about this wig. new fashion trend short wavy wig with specially designed layered fringe hair cut. i want the same one that is in the picture. lizzyann

Answer:

Dear customer, Have a nice day! We can make the wigs that follow your asking! Thank you! Best Wishes, Wigsbuy Team

By shriney y.,
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Question:

My name is beverly moore and i would like to know when my order 369905 will ship

Answer:

Dear customer, Thanks for your question here. And I checked your order, the product will be send within the next few days. Have a nice day. Tidestore Team.

By Meg L.,
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Can’t see your question? Ask to get answers from the WigsBuy staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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