WigsBuy Questions & Answers

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Here’s what consumers have asked with answers from WigsBuy staff and previous consumers.

54 questions answered

31% answered in 1 day

Question:

When my front lace synthetic wig comes do i need tape? how does it secure? do i need knotting sray?

Question:

I want to return my wigs. i purchased two wigs which are supposedly on route to me in the next day or day but i tried to cancel several days ago and was told they shipped which i do not believe. i am not going to loose my hair from chemo and will not need the wigs. i am on a fixed income and need my money refunded. what can i do? I want to return my wigs. i purchased two wigs which are supposedly on route to me in the next day or day but i tried to cancel several days ago and was told they shipped which i do not believe. i am not going to loose my hair from chemo and will not need the wigs. i am on a fixed income and need my money refunded. what can i do?

Answer:

Dear Laticia, Have a nice day! Thank you for you question! Could you tell us your order number?

By shriney y., over a year old

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Question:

Hi, the item is not as described and the customer service staff are only offering a discount on further purchases. i have a friend in standereds and say im in my right to get a full refund on return of the wig. there policy also stipulates this. is there an easy way to get my money back? thanks

Answer:

Dear madam, could you please give me your order number? And we will solve your problem as soon as quickly! Thanks!

By shriney y., over a year old

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Question:

I too ordered a wig on 7/9/2016 and still no word I too ordered a wig on 7/9/2016 and still no word

Answer:

Dear Rose, could you tell us your order number so that we can check it as soon as possible? Thank you!

By shriney y., over a year old

Question:

Yes ordered and paid for wig on june 14th and it came out of my bank acct but i am receiving no email regarding shipment Yes ordered and paid for wig on june 14th and it came out of my bank acct but i am receiving no email regarding shipment

Answer:

Dear customer, Have a nice day! Could you give us your order number and we will check it?

By shriney y., over a year old

Question:

Q. several weeks ago i tried to place an order... since i've never heard a word or confirm from your co. i assumed it hadn't worked or gone thru. i emailed your co. asking for order confirmation. three weeks later... no word but charge appears on current credit card statement. i'll wait one more week... then must cxl thru my excellent credit card company. i expect better service from online companies... Q. several weeks ago i tried to place an order... since i've never heard a word or confirm from your co. i assumed it hadn't worked or gone thru. i emailed your co. asking for order confirmation. three weeks later... no word but charge appears on current credit card statement. i'll wait one more week... then must cxl thru my excellent credit card company. i expect better service from online companies...

Answer:

Dear Joanie, Have a nice day! We are so sorry that we did not give you answer quickly! Could you give us your order number and we will check it as soon as possible! Best wishes, Wigsbuy Team

By shriney y., over a year old

Question:

I would like to exchange my wig just ordered it.gwendolynyarbrough@sbcglobal.net i would like item 10578883 instead, of10517606. same size and color. average and 1b/30. thank you. g. y. I would like to exchange my wig just ordered it.gwendolynyarbrough@sbcglobal.net i would like item 10578883 instead, of10517606. same size and color. average and 1b/30. thank you. g. y.

Answer:

Dear madam, I have touched our responser, your question will be solved. Have a nice day! Best wishes!

By shriney y., over a year old

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Typical questions asked:

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WigsBuy Questions & Answers

When my front lace synthetic wig comes do i need tape? how does it secure? do i need knotting sray?

I too ordered a wig on 7/9/2016 and still no word I too ordered a wig on 7/9/2016 and still no word

Yes ordered and paid for wig on june 14th and it came out of my bank acct but i am receiving no email regarding shipment Yes ordered and paid for wig on june 14th and it came out of my bank acct but i am receiving no email regarding shipment

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