WigsBuy Questions & Answers

Here’s what consumers have asked with answers from WigsBuy staff and previous consumers.

54 questions answered

31% answered in 1 day

Question:

How are you still in business ? your a scam company from china !! you don't have a customer service number and for a good reason your a fake. How are you still in business ? your a scam company from china !! you don't have a customer service number and for a good reason your a fake.

Answer:

I believe they are a scam... I have ordered Jane Fonda wigs in the past and got what I requested... not from this scam company!

By Patty M. over a year old

Question:

Where are you located in florida?

Answer:

Nope, this is a China or Japan based company. Owned by Tidebuy.com (who has this wig company under a different name for a reason). They sell crap. See feedback at this link (save yourself a headache). https://www.trustpilot.com/review/wigsbuy.com

By Dawn S. over a year old

Question:

What measurements has the petite/small cap? thank you! daniela What measurements has the petite/small cap? thank you! daniela

Answer:

THe sizes are mostly medium so they fit everyone. NO problem with that. WHat scares me is the many reviews that I read from people who order one thing and got a "close but no cigar" one!

By Janine S. over a year old

Question:

Where is my wig that was ordered and money received from me .

Answer:

Hi, Thanks for your question here. Could you kindly offer your order number so I can check this for you? Nice day!

By shriney y., over a year old

Question:

I ordered 2 wigs on 7th november this year at a cost of $305 . according to the website i should have received them by now, I ordered 2 wigs on 7th november this year at a cost of $305 . according to the website i should have received them by now,

Answer:

Dear, thanks for your question here. Could you kindly offer your order number so I can help you? Thanks! Nice day!

By shriney y., over a year old

Question:

How could you send me the wrong wig twice? looks nothing like the picture. i paid $186.11. i am so angry about this. How could you send me the wrong wig twice? looks nothing like the picture. i paid $186.11. i am so angry about this.

Answer:

Dear, we are so sorry for this. Could you kindly offer your order number so I can help you? Thanks for your cooperation. Nice day!

By shriney y., over a year old

Question:

I have messaged wigbuy but never recieved a response I have messaged wigbuy but never recieved a response

Answer:

Dear, what can I do for you? Could you kindly offer your order number?

By shriney y., over a year old

Question:

I want to cancel my order that i just placed #1119325 I want to cancel my order that i just placed #1119325

Answer:

Dear, thanks for your question here. I had contacted our service to help you to cancel your order, and they will send you email within 24 hours, please kindly check your email (suziqru@yahoo.com). Thanks for cooperation. Nice day!

By shriney y., over a year old

Question:

Hello, i have sent various emails with no response in reference to my order. i have not received my order help Hello, i have sent various emails with no response in reference to my order. i have not received my order help

Answer:

Dear, could you kindly offer your order number so I can check this for you? Thanks for cooperation. Nice day!

By shriney y., over a year old

Question:

Has my order number 111728 been shipped Has my order number 111728 been shipped

Answer:

Hi, thanks for your question here. I had checked your order#1111728 and it will be shipped soon. After we send it, we will send you email about the tracking number. Please kindly check your email (which you used when you placed an order in our website). If you have any other question, you can feel free to send email to our service (service@wigsbuy.com). Nice day!

By shriney y., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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