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on 11/12/15I am not sure what you are asking by responsive? Do you mean does the techs you call to ask questions do they answer your questions? Usually they do. A couple of times I have had to re-ask or they said they would find out and I do not hear back from them. I just bug them again, and then I get my answer. Some techs that work there are not so great. But they have one I like, named Ian he is really good. You can ask for him.