Wayfair Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Wayfair staff and previous consumers.

36 questions answered
25% answered in 1 day
Question:

How fast is the delivery

Answer:

They will give you a date and later on without any notification will change and make your wait.

By Mar M.
Question:

How do i print a return label

Answer:

I want to sue them for a cease and desist order for the use of their tagline "Spend less get Way more" as False Advertising which would render their ads useless until re-cut. This is why I am so incensed! This has been the worst consumer service I have ever experienced. Their tagline: "Spend less, get Way more" is a lie and I can prove it. The sofa I purchased that, according to them is an example of them "re-branding" is actually a sofa that they purchase from Ashley Furniture and re-market at inflated prices. My proof? There is a sticker on the piece noting it's an Ashley product with their Model # clearly shown. It took over 6 months to get their Customer Advocacy Dept. NOT TO BE CONFUSED WITH Customer Service. This as a result of having to contact the Executive Offices in Boston.

By John E.
Question:

I purchased two (2) 5 by 7 rugs. i would like too know how do i get them to lay flat, as i can't get the rolls out.

Answer:

Turn them upside down and put piles of books or heavy objects on the bumps for a day or so

By Jessica Y.
Question:

How does this site work?

Answer:

Kiha, use this site to tell about your experience with companies you have had a business transaction, whether its a good or bad experience.

By Renee W.
Question:

Hi allison, yes, the floor lamp that i bought from wayfair did have a picture of the lamp on the outside of the box. now, i don't know if everything they ship has a picture on the outside of the box or not, but the floor lamp did. i hope this helps. james.

Answer:

No because they packed everything inside another box. There are no indications on the outside what is enclosed other than the name Wayfair.

By Ann B.
Question:

Yes. is the quality of fruniture fair, good, or excellent?

Answer:

The quality is not that great. 7 out if 8 items we ordered xame broken. Replacement ia not easy to get and customer service is not helpful.

By Kim W.

Can’t see your question? Ask to get answers from the Wayfair staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Wayfair?
Post Review