Wanelo Questions & Answers

Question 1

Question:

It has been 10 days and my purchase still says it is processing? It has been 10 days and my purchase still says it is processing?

Answer · 2015-12-11T01:22Z

Answer:

Hi Brittany, looks like you've connected with James on our team, and the seller apologized for the delay and is going to reship your item. If you have any other Qs, go ahead and let James know. We want to take care of you.

By Monica A., over a year old

Question 2

Question:

I ordered a gift card on 12/1. my account was charged and i received confirmation email. however, the card hasn't arrived and no pdf has been sent. no response when i inquired via the email address provided. this is a christmas gift for my daughter. my next step is to dispute the charge with my back for a full refund. I ordered a gift card on 12/1. my account was charged and i received confirmation email. however, the card hasn't arrived and no pdf has been sent. no response when i inquired via the email address provided. this is a christmas gift for my daughter. my next step is to dispute the charge with my back for a full refund.

Answer · 2015-12-09T01:39Z

Hi Dana, It looks like the PDF was sent to you on December 1st to your email address associated with the order. We definitely want to help troubleshoot this for you, can you email us at giftcards@wanelo.com?

Question 3

Question:

Has anyone actually gotten their problems resolved with the private email? Has anyone actually gotten their problems resolved with the private email?

Answer · 2015-12-08T11:57Z

Hi Cassie, we have customer support members working around the clock, so we definitely do help our customers resolve any issues or questions they may have. Just always email shopping@wanelo.com or try DMing us on Twitter@wanelo. Could you try reaching out to us again as we're having trouble locating your account info based on your Sitejabber profile. Thanks!

Question 4

Question:

How do i track where my package is?

Answer · 2015-12-02T04:24Z

Hi Vanessa! You can track a package by accessing your order history in your Profile. Click on the tracking number provided in the order details and it will take you to the carrier's website. If you have any problems tracking, just email us at shopping@wanelo.com and we can help out!

Question 5

Question:

I was going to order a dress that had every size one day & the next it said "one size". what does "one size" on wanelo mean? I was going to order a dress that had every size one day & the next it said "one size". what does "one size" on wanelo mean?

Answer · 2015-11-18T10:00Z

Hi Christen! Email us at shopping@wanelo.com with the link to the product and we can check it out for you!

Question 6

Question:

I recently ordered an item off of the wanelo app although i see that if i want to return it i will have to pay for it myself. so will i have to ship it to another country or back to wanelo in the us? also where can i get a return shipping label and how much will it cost?

Answer · 2015-08-25T12:05Z

Hi, if you go into the wanelo app and click the little icon with the sun glasses and mustache, your saved items should pop up, and once you are there you can click the icon that says "Your Orders" and once you see the items you ordered, click the specific item in which you want to return, scroll up and at the bottom of the screen there should be 2 icons that says "Contact Wanelo" and "Return Item" click the icon that pertains to your issue and from there they should inform you on how to return your item. - Hope this helps. :)

Wanelo Questions & Answers

It has been 10 days and my purchase still says it is processing? It has been 10 days and my purchase still says it is processing?

Has anyone actually gotten their problems resolved with the private email? Has anyone actually gotten their problems resolved with the private email?

How do i track where my package is?

I was going to order a dress that had every size one day & the next it said "one size". what does "one size" on wanelo mean? I was going to order a dress that had every size one day & the next it said "one size". what does "one size" on wanelo mean?

I recently ordered an item off of the wanelo app although i see that if i want to return it i will have to pay for it myself. so will i have to ship it to another country or back to wanelo in the us? also where can i get a return shipping label and how much will it cost?

Hola buenas,el 21 de octubre pedí un paquete y hasta la fecha de hoy no me ha llegado,me sale que tengo un http error 26,como me pueden ayudar?

What are y'all doing about this company wanelo

Wanelo is a fraud they took over 500 from last year and this year my attorney is involved

I placed two orders…one in december 2022 and one in january 2023 and still haven't received them. it's may 25th! i want my orders!

Can’t see your question? Ask to get answers from the Wanelo staff and other customers.

Wanelo Questions & Answers

It has been 10 days and my purchase still says it is processing? It has been 10 days and my purchase still says it is processing?

Has anyone actually gotten their problems resolved with the private email? Has anyone actually gotten their problems resolved with the private email?

How do i track where my package is? How do i track where my package is?

I was going to order a dress that had every size one day & the next it said "one size". what does "one size" on wanelo mean? I was going to order a dress that had every size one day & the next it said "one size". what does "one size" on wanelo mean?

Hola buenas,el 21 de octubre pedí un paquete y hasta la fecha de hoy no me ha llegado,me sale que tengo un http error 26,como me pueden ayudar?

What are y'all doing about this company wanelo

Wanelo is a fraud they took over 500 from last year and this year my attorney is involved

I placed two orders…one in december 2022 and one in january 2023 and still haven't received them. it's may 25th! i want my orders!

Can’t see your question? Ask to get answers from the Wanelo staff and other customers.

How do i track where my package is?