Wanelo Questions & Answers

Hi Destiny, Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles shipment. You can check the estimated delivery date of each item before purchase to give you an idea of when to expect an item.

Hi Erica, Wanelo partners with stores so shoppers can buy directly on Wanelo, with that being said we currently have thousands of sellers, and items ship from different location so multiple items cannot be placed at one time.

Hi Shauna, I would suggest reading the reviews and comments on the item you would like to purchase. It would also be a good idea to check on the estimated delivery date to make sure the item arrive in time for your prom. Thanks!

Hi Patti, As per the order number you have provided, it shows the item has been delivered within the estimated time frame of delivery. Please check your email for further details. Thanks!

Hi Angi, Please send a message to our Merchant support team shopify-support@wanelo.com and someone will get back to you right away! Thanks!

Hi Tanya! Could you please send us a private message with the link of the order? Thanks!

Hi Kimi! I am sorry but at this time we are only able to ship within the US.

Hi Kimi! I am sorry but at this time we are only able to ship within the US.

Hi Kimi! I am sorry but at this time we are only able to ship within the US.

Hi Rosemary! You can explore the site to check items without signing up, however to purchase an item you would need to create an account and sign in. Wanelo has a secure payment system and thereby requires a log in. Hope this helps!