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How is the quality of the customer service in terms of first contact resolution, quality of interactions and waiting time ?

Thank you

asked by Nicolas N. on 9/11/18

1 Answer
Most of Walmart.com employees doesn't work for Walmart. They work for others like Sykes Enterprise Inc. and companies like Sykes these companies are third party. Their employees are basically trained on there own over the phone in there homes not at an actually building. Half of these employees are trained like some days or maybe a week. You have to pass at least 80% on testings but you really don't have to read nor look at the videos just retake the test again and again until you make 80% or higher. If you do that you have an job taking calls for Walmart.com. They are not well trained, their don't know their job, not experienced, some are felonies, they store your personal information within their homes, they can use your information or sell to others. Be aware of these reps. It's best that you hung up. Just go inside of the store if you are needing or wanting something from this retailer, just to be on the safe side.
just now
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