I have a guest currently in my vacation rental property. This guest booked months in advance for her holiday and according to my dashboard, the guest made three payments which all went through. However, now that the guest is in my place, only two of the three payments from VRBO were disbursed to me even though on my dashboard it says all three have been disbursed, on the same day. I have dealt with five different people at VRBO, and get a different story every time. The confusion and lack of care is astounding to me along with the stock replies i. E. "We are doing all we can…" which means every time I call they simply send an email to the office that disburses payments. The bottom line is they say they cannot reach the 'European office' and this is "all they can do" i. E. keep sending the European office an email to which they never receive a response. I have been calling for three days now, I am on hold constantly, and receive different answers each time. The worst one was that all three payments were actually disbursed and that they will re-email the statement to me and I need to go to my bank and ask my own bank where the money is! And when they re-sent me the statement it, again, shows only TWO payments made to me not the THREE payments and I had to start all over again with someone new. Anyone can look at my dashboard and see that there were three payments due to me, and look at the statement they sent and see only two were made so far. I was even hung up on by one customer service rep. So three days later, and I am still owed almost $800 to which they cannot answer to. In the last conversation I was told payment was 'disabled' but they don't know why. Well at least they have stopped arguing that they do not owe me any more money! I have no idea what 'disabled' means but they verified that the payments by the customer went through ok and because VRBO has not notified me otherwise on my dashboard or via email at any time, the guest is in my home now and VRBO owes me the funds. Essentially VRBO are holding onto my money and will not release nor provide me with an explanation why. Oh, but the customer serve reps offered to let me call Ireland myself from North America, at my expense, if I want to talk to the disbursement office myself.
