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VividSeats Questions & Answers

2,365 reviews
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Here’s what consumers have asked with answers from VividSeats staff and previous consumers.

15 questions answered
13% answered in 1 day
Question:

Question:

I am looking to purchase tix for fri both sessions and sat. session for big 10 basketball championship msg.

Question:

How much are your transaction fees for a big10 basketball ticket 2018?

Question:

I purchased tickets to musical. they zone tickets. my receipt said they would be in orchestra a, row f...but no seat #'s assigned. when will #'s com

Question:

My tickets say they are ready to download on the website and when i click on "get tickets" it says an email will be sent but i have not received it

Question:

I ordered tickets on nov 23 for a christmas present but it says they won't be sent by email until january 4! did i get scammed? if they are coming by email why aren't they sent immediately like other sites?

Question:

Answer:

Hi there! Please reach out to our customer service department or email support@vividseats.com so that we can address your inquiries further if needed. Thank you!

By Vivid S., Fan Support
See more answers (3)
Question:

I am so nervous after reading these reviews. i am scared i will get to my venue (which i am flying to) my tickets will not be valid or duplicates.

Answer:

It happened to us. We drove 7 hours to the venue only to be told the tickets were invalid when we got there. Vivid Seats refused to refund the money paid for the tickets. AVOID AT ALL COSTS.

By Anne A.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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