VIPME Questions & Answers

250 reviews

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Here’s what consumers have asked with answers from VIPME staff and previous consumers.

35 questions answered

6% answered in 1 day

Question:

Yes, i returned 2 dresses that i bought from you, it's been more than 2 weeks and have not received my refund. i sent you an e-mail over a week ago, and didn't get a responde. Yes, i returned 2 dresses that i bought from you, it's been more than 2 weeks and have not received my refund. i sent you an e-mail over a week ago, and didn't get a responde.

Answer:

Could you please let me know the order number you've returned the items?

By Xavier Z., over a year old

Question:

Hi there: i ordered 2 dresses (elenyun and gyalwana purple dress). i received the elenyun dress but not the gyalwana purple dress. instead of the purple dress, received a dress i did not order. i need the correct dress for a wedding next week. i emailed you via contact@vipme.com and received no reply. please help. ayoung

Answer:

Could you let me know the order number? BTW, care@vipme.com is the email address that we assist our customers. Thanks.

By Xavier Z., over a year old

Question:

I just ordered form vipme and need to change the size to exl(. 8-10.) i can't find a way to contact you. the mail provided isn't working. sylvia.smith@century21.com I just ordered form vipme and need to change the size to exl(. 8-10.) i can't find a way to contact you. the mail provided isn't working. sylvia.smith@century21.com

Answer:

Hi Sylvia, our customer service found out that your email in our spam inbox, sorry about that. They have replied you, please check your inbox later. Thanks.

By Xavier Z. over a year old

Question:

I am unable to get any response from customer care on queries about the tracking number for my order. I am unable to get any response from customer care on queries about the tracking number for my order.

Answer:

Can I have your order number please? I will check for you immediately.

By Xavier Z., over a year old

Question:

Where is this company located?

Answer:

The US office is located at 2550 N 1st St, San Jose, CA 95134, USA.

By Xavier Z. over a year old

Question:

Hello how are you .... what's happen...dresses and tops and...is not vipme why?

Question:

I am concerned about my order. it's been over a week and i've heard nothing but had my credit card billed. i tried to email and call by phone and gotten no answer. im feeling scammed

Question:

Do they run small?

Question:

A number of questions, do you ship to the uk? also reading your reviews i am a bit concerned about your sizing as it will be too expensive to return if it is wrong. what is your returns policy for ill fitting clothes? i am a uk size 12 which is a us 8, can exact measurements be provided for any clothes i order to reduce the likelihood of having to return them?

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

VIPME Questions & Answers

I am unable to get any response from customer care on queries about the tracking number for my order. I am unable to get any response from customer care on queries about the tracking number for my order.

Where is this company located? Where is this company located?

Hello how are you .... what's happen...dresses and tops and...is not vipme why?

I am concerned about my order. it's been over a week and i've heard nothing but had my credit card billed. i tried to email and call by phone and gotten no answer. im feeling scammed

Where are your products shipped from? are there import taxes?

Do they run small?

Can’t see your question? Ask to get answers from the VIPME staff and other customers.

Where is this company located?