VIPME Questions & Answers

250 reviews

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Here’s what consumers have asked with answers from VIPME staff and previous consumers.

35 questions answered

6% answered in 1 day

Question:

Where do i sent the information you request in your response to my negative review on sitejapper--- "no refund even after you return merchandise" i have all of the required documentation.

Answer:

Hi Marlene, we just want to solve the problem for you. May i confirm you full name is Marlene Beaudin? And did you received the refund from us now? Again, sorry for the inconvenience that bought you.

By Xavier Z., over a year old

Question:

Hoe long take my get here. been 2 weeks already

Answer:

Dear Diamond V, Sorry for the delays! Per our checking your user id on sizejabber.com, may i confirm your full name is Diamond Vo? We await your reply!

By Xavier Z., over a year old

Question:

I want to return a dress I want to return a dress

Answer:

Hi Patricia D, would you mind go back to us your oder number and e-mail address that we could look into it for you? Meanwhile, you could send your return request to our e-mail :care@vipme.com. Again, our sincerely apologies!

By Xavier Z., over a year old

Question:

Where do i return a package to vipme?

Answer:

Dear Mitzi, please contact our customer service at Care@vipme.com for detailed instruction. Thanks.

By Xavier Z., over a year old

Question:

Whereis my order? order number: order 16072013162131nhp i just saw my credit card has been charged, but it will be a month after i purchased, but i still received no tracking number or any email letting me know that my dresses have been shipped? i emailed them, but no response.

Answer:

Dear Barbara, I noticed that our customer service team has submit a refund request to our financial department for your order. Sorry that your items haven't been shipped in time due to the product processing delay.

By Xavier Z., over a year old

Question:

How to return How to return

Answer:

Please contact our customer service to request a return authorization. Thanks.

By Xavier Z., over a year old

Question:

Whereis my order? order number: 16071887448631nhp, i just saw my credit card has been charged, but it will be a month after i purchased, but i still received no tracking number or any email letting me know that my dresses have been shipped? i emailed them, but no response.

Answer:

Dear Hailun, According to usps.com, your items is being prepared for shipment, here is the link you can check the latest route info https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT056375741CN Thanks.

By Xavier Z., over a year old

Question:

Hey how do i get the coupon discount Hey how do i get the coupon discount

Answer:

After registration, visit https://www.vipme.com/vip/coupons and you will find the coupons added to your account. Thanks

By Xavier Z., over a year old

Question:

Are the sizes u.s. sizes or should i order a size bigger? Are the sizes u.s. sizes or should i order a size bigger?

Answer:

Most of the sizes shown are US sizes. I suggest you choose your sizes according to the size chart. Thanks for shopping with vipme.com

By Xavier Z., over a year old

Question:

I just order 2 dress then i just check the size seem like smaller than i think. how can i do? my us size is 6 but i order vipme 8 that i think it be ok later i check it seem a little bit small I just order 2 dress then i just check the size seem like smaller than i think. how can i do? my us size is 6 but i order vipme 8 that i think it be ok later i check it seem a little bit small

Answer:

Please contact care AT vipme.com to arrange a return. Thanks.

By Xavier Z., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

VIPME Questions & Answers

Hoe long take my get here. been 2 weeks already Hoe long take my get here. been 2 weeks already

I want to return a dress I want to return a dress

Where do i return a package to vipme? Where do i return a package to vipme?

How to return How to return

Hey how do i get the coupon discount Hey how do i get the coupon discount

Are the sizes u.s. sizes or should i order a size bigger? Are the sizes u.s. sizes or should i order a size bigger?

Can’t see your question? Ask to get answers from the VIPME staff and other customers.

Hoe long take my get here. been 2 weeks already

Where do i return a package to vipme?